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| Q:Will you send me a tracking number when you ship? |
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| A:Hi, Thank you for your question. For United States buyers, we will send you a tracking number via e-mail as soon as the item ships. For international items, we will send tracking numbers for some items. Thank you, Paula |
| Q:HOW QUICKLY DO YOU PROCESS RETURNS? |
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| A:Hi, Thank you for your question. Please keep in mind, that when returning an item to us, it may show as delivered, but it does not necessarily mean that our staff has visited the post office to retrieve the item. We try to pick up packages daily from the USPS. Thank you, Paula |
| Q:DO YOU ACCEPT RETURNS? |
|
| A:Hi, Thank you for your question. Returns are no problem on our site. Please feel free to send the item back for a full refund to:
Beverly Oaks LLC
269 S. Beverly Dr., STE 609
Beverly Hills, CA 90212
USA
Please be sure to include your eBay Buyer ID and item number so we can find you quickly in the system. Thank you, Paula |
| Q:DO YOU ACCEPT OTHER FORMS OF PAYMENT FROM INTERNATIONAL BUYERS? |
|
| A:Hi, Thank you for your question. Sorry, but we are PayPal only for international buyers. Thank you, Paula |
| Q:IS THIS ITEM REAL GOLD? |
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| A:Thank you for your question. Please review the listing. 99% of our items are gold or silver plated. We do sell some solid gold or silver items, however, they are rare on our site. Please assume all items are plated. Thank you, Paula |
| Q:WHAT DOES 100 MILS MEAN?? |
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| A:Hi, Thank you for your question. Please review listing. 100 Mils means gold plated. Thank you, Paula |
| Q:I PURCHASED THIS ITEM BY MISTAKE, AND WISH TO CANCEL THE TRANSACTION? |
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| A:Hi, Thank you for your question. Cancellations are no problem. If you haven't paid for the item yet, just send us an e-mail within 6 days of the close of the transaction, and we'll cancel it out - no problem, and no questions ask. If you paid for this item, please let us know before we ship, and will be happy to cancel and provide a full refund. |
| Q:I THINK I RECIEVED AN INCORRECT AMOUNT OF GEMSTONES? |
|
| A:Hi, Thank you for your question. Please keep in mind that one carat of gemstones is quite small (0.2 Grams). We often ship multiple gem purchases together. Please weigh your item. If you package is short for any reason, we wil get the missing stones to you. Thank you, Paula |
| Q:DO YOU COMBINE SHIPPING?? |
|
| A:Hi, Thank you for your question. We reduce shipping on combined lots, but do our best to charge actual shipping costs. When purchasing multiple items, please wait for us to invoice you prior to paying. We will need to manually adjust your invoice. We generally update invoices throughout the day, so we won't keep you waiting long. Thank you, Paula |
| Q:ARE YOUR REPLICA COINS STAMPED 'COPY'? |
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| A:Hi, Thank you for your question. Yes, all our replica coins are stamped 'COPY' and comply with the United States Hobby Protection Act and eBay seller rules. Our COPY stamp is made as part of the mold design, and is not added after coin stamping. This ensures the word 'COPY' appears on all our coins. Please review specific photo for 'COPY' location. |
| Q:What is the shipping time for your items (USA)? |
|
| A:Hi, Thank you for your question. Shipping time for buyers within the United States is generally 2-5 business days. However, please keep in mind, as we are on the West Coast (Los Angeles), buyers located closest to us will receive packages the fastest. Thank you, Paula |
| Q:What is the shipping time for your items (INTERNATIONAL)? |
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| A:Hi, Thank you for your e-mail. Items shipped to international addresses can take up to 14 business days to arrive from the date of shipment. We generally post paid items every M/W/F. Thank you, Paula |
| Q:How do I track my package? |
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| A:Hi, Thank you for your question. All our items ship through USPS. Buyers within the USA will receive a tracking number from us via e-mail when the item ships. This number can be tracked on the welcome screen at www.usps.com Thank you, Paula |
| Q:The tracking number you sent me is not currently active? |
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| A:Hi, Thank you for your question. The USPS is generally good at updating tracking numbers as soon as package is received. However, on occasion, a tracking number may take a day or two to update at USPS.com Do not worry, we guarantee safe delivery of all packages, and will reship if your item(s) does not arrive. Thank you, Paula |
| Q:MY PACKAGE HAS NOT ARRIVED? |
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| A:Hi, Thank you for your question. We guarantee safe delivery of all packages - even overseas. If your package is lost we will reship. Please keep in mind that on rare occasion items can take up to 7-10 days in the USA and up to 21 days for overseas packages to arrive. Thank you, Paula |
| Q:When can I expect my order to arrive? |
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| A:We usually ship within 1 business day of your order as we ship every M/W/F. For international orders, please be patient, as an item can take up to 14 business days to arrive. However, generally international orders are received within 7-10 days. |
| Q:Do you ship internationally? |
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| A:Absolutely!!! We list many of our items in foreign currencies including EUR, AUD, USD, CDN, GBP. These items are viewable on eBay international sites, as well as eBay USA. Please be patient with international orders, as an item can take up to 14 business days to arrive in many countries. However, the item is usually received in 7-10 days. |
| Q:Why is your eBay item listed in a foreign currency? |
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| A:As eBay is an international business, the allow large sellers to list on international eBay sites. We currently have listings on eBays Canada, France, German, Great Britain, Australia and the USA. An item listed on eBay Australia will still be visible in the USA, however, it will be price in Australian Dollars (AUD). |
| Q:Can I purchase an item in a foreign currency on eBay? |
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| A:Yes, any visible eBay item can be purchased regardless of the currency the item is listed in. EBay will provide you with the approximate value in your home currency. In addition, PayPal will automatically convert your home currency into the appropriate currency for when you pay the transaction. |
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