In order to ensure our customers receive the best level of service, we offer a comprehensive returns policy in the unlikely event that you are not 100% satisfied with your purchase. You (the consumer) has a statutory duty to take reasonable care of the goods while in your possession. When you cancel (return) an order under the Distance Selling Regulations you have a duty to return the goods to us or make them available for collection by our appointed carrier company. The DSRs do not require you (the consumer) to return the goods to us, but if you do not, we reserve the right to charge you (the consumer) directly for the direct cost of recovery.
Please note that the following returns procedure must be followed, and failure to do so may result in us being unable to exchange goods or provide refunds. Also please be aware that we cannot be held responsible and provide refunds/exchanges on stock affected by circumstances beyond our control. This includes damage and neglect after goods are received, goods being stored in climatic conditions such as extremes of temperature that can affect some items.
Should you wish to return an item for any reason please notify us within 48 hours of receipt of your order of any part that is unsatisfactory. In order to arrange a return, please log into your ebay account and go to the resolution centre http://resolutioncentre.ebay.co.uk
Follow the on-screen prompts to complete the return procedure.
You'll need to then package the item securely and include:
- Your returns label (provided on your packing slip)
- A cover note with the product which advises whether a replacement or refund is needed
- The reason why you are returning the item.
Goods returned should be in their original condition and packaging in which they arrived, along with a copy of the invoice or packing slip.
Once received items will be checked and refunds on goods and postage arranged where suitable.