In all cases, you must notify us within 14 days from purchase and all returns must be received by us within 30 days of purchase.
Please note that we do not refund on "AUCTION" and "BEST OFFER" items and on Wigs, Hosiery & Balloons.
1. INSTRUCTIONS FOR RETURN - Please see the bottom of your included invoice for Return Address Details and your Returns Authorisation Number. You also need to confirm your Name, eBay ID and a brief description of your reasons. Should you need further instruction, please message us within eBay or give us a call on 01922 300350 during office hours. The Return Address is;
Mrs L Mcphee
150 Sutton Road,
All items returned must be received in a Re-saleable Condition. This means that the item must be returned in the clear packaging and with the picture card intact. The item must show no obvious signs of wear, i.e.; no make up / tan stains / smoke smells / pet smells etc. Should we not be fully happy with the condition the item is returned, we reserve the right to ask for further explanation, OR refuse to refund your money and will return the item to you.
Important - Some costumes include attached accessories that are sealed in separate bags/ packaging. DO NOT open these items until you are happy that the costume fits. Failure to do so means that the costume is NOT RESALEABLE and NO REFUND / EXCHANGE will be given.
These typically include Stockings, Tights, Socks & Wigs.
Once the item has been received and has been inspected, we will process your refund within 24 hours. Please note that we do not refund any postage costs.
It is your responsibility to make sure that you choose the appropriate postal service for your returns, and understand that a proof of postage is not a proof of delivery.
We ask that you re purchase the item that you now require and pay in the normal way. Once your unwanted item is returned, we will refund as normal.