Returns

What is your returns policy?

If you are not completely satisfied with your purchase, please return the item within 14 days of the shipping date if you are in the UK and within 21 days for European orders. Your items must be returned in the condition that they were delivered in order for a refund to be processed.

For health, safety and security reasons, we cannot accept the exchange or return of items with a '+' marked by them unless the items are faulty. We will only reimburse for the return shipping costs if the return is a result of an error on our part, or if the item is faulty.

How do I make a return?

Please return your item(s) with a copy of your order confirmation and contact details to the following address;
Gio-Goi eBay Returns
Unit 2 Walker Park
Walker Road
Guide, Blackburn
United Kingdom
BB1 2QE

Please note, that we strongly recommend that you obtain Proof of Postage from your local Post Office, which will demonstrate that you sent the item back to us.

How will I know if you have received my return?

Please allow up to 7 working days for your return to reach us within the UK and 14 working days for European returns. As soon as we receive it, this will be processed within 48 hours of receipt and any refund will be made to the method by which you paid. We will send you a confirmation email when we have done this.

When will I receive my refund?

Once received, we aim to process all returns within 48 hours and the refund will be made through Paypal.
I have received a faulty/damaged/incorrect item.
We sincerely apologise that there has been a problem with your order. If the item you received is faulty, damaged or incorrect, please email us at customercare@gio-goi.com, notifying us of the nature of the fault and we will do all we can to rectify this for you.
Please ensure that you confirm that your purchase was made through our eBay outlet.

WHAT IS MY STATUTORY RIGHT TO CANCEL UNDER THE DISTANCE SELLING REGULATIONS

Under the Distance Selling Regulations you have seven (7) working days (beginning the day after receipt of your order) to cancel your order. For further details, please click here.

Can I exchange my Item?

We will replace any items that are faulty or incorrect. We are unable to offer exchanges for a different style, colour, or size. Please place an additional order and return your existing items to us for a refund. For further information please contact customercare@gio-goi.com.
Please ensure that you confirm that your purchase was made through our eBay outlet.

Our customer care team is available Monday-Friday 9-5.30pm. We aim to reply to all emails by the next working day.