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FAQs

HOW DO I CANCEL THE ORDER
If you would like to cancel your order please allow us 3 hours after the purchase.


IS VAT INCLUDED
YES. All of our prices include VAT.


WHAT DO I NEED TO KNOW ABOUT MY ADDRESS
We only can send your item to the address provided at the check out time.
Before purchasing your address must be complete and correct.


HOW SOON CAN YOU DESPATCH THE ORDER
Orders can be dispatched the same day if placed and paid before 3pm.


POSTAGE FEE OF UNCOLLECTED ONTIME ITEMS
The postage fee is included in item you intend to buy. However, in case of return of the order by the delivery company due to incomplete or incorrect delivery address, late collection from the sorting office, etc. we will have to kindly ask you to pay for reposting.


CAN I CHOOSE THE COLOUR OF MY CHOICE?
I AM AWARE THAT YOU DISPATCH MULTIPLE COLOUR ITEMS RANDOMLY.

Yes. You can choose your favourite colour but it depends if we have it in stock. You should send us a message at the same time with the order.


PLEASE CONTACT US BEFORE LEAVING ANY FEEDBACK
The feedback is important to us as we are committed to provide good standard customer service.If you are having difficulty using the item or if it has faults we are happy to resolve the problem in the best possible way.


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