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We support the Campaign for Fair Postage Charges (see Pricing Policy), we combine postage when you order more than one item and pay for them all together (see Pricing Policy) and we operate a P&P Price Cap Scheme (see Pricing Policy).
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We aim to despatch goods within 2 (working) days of payment clearing our account.
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DELIVERY ADDRESS. We despatch to the address that you specify at checkout. If you require delivery to an address that is different to your
default address, you must ensure that the required address is specified at checkout. We are sorry, but for fraud prevention reasons, we cannot deliver to an alternative address once checkout has been completed.
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CHOOSING YOUR POSTAGE SERVICE.
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For UK orders, we try to offer buyers a choice of postage services. Estimated delivery times are shown in eBay listings and at checkout. Please be sure to select the most appropriate service at checkout. If you require the security of a tracked service, please select 'First Class Recorded' or a Courier service. If you require a service that is not shown (such as Next Day Delivery), please call us on 01270 842600.
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International orders are normally sent by Royal Mail Airmail. Please call us on +44 1270 842600 if you require a tracked service.
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An upgrade fee will apply to any order requiring postage upgrade after payment has been made. [The upgrade fee covers not just the additional postage cost, but also additional payment and administration costs].
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DELAYED & LOST ORDERS.
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Once your order is despatched, delivery is entirely in the hands of the Royal Mail or courier service, and we have absolutely no control over them at all. Please do not hold us responsible for their poor service.
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However, do contact us if your order is delayed beyond a few days after the expected delivery date. We will still do everything we can to resolve the matter, but we also expect the buyer to do the same.
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For Royal Mail services, the buyer will need to contact their local deliveries depot to enquire about their missing order, even if they haven't been left a 'card' by the postman.
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Why do we expect the buyer to chase up missing orders? The order is almost certainly somewhere in the buyer's local deliveries depot. The buyer can visit the depot much easier than we can and the parcel is addressed to the buyer, not to us.
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Often 'missing' parcels are eventually returned to us by the buyer's local Royal Mail deliveries depot (sometimes, even after the buyer has contacted them). This can be four or more weeks after despatch. We cannot, therefore consider an order as 'lost' until at least 30 days after despatch.
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To reduce the possibility of delayed delivery, orders being lost by the postal service and the need to 'chase up' missing orders, please choose a tracked postal service such as 'First Class Recorded' at checkout or call us on 01270 842600 for Special Delivery and international tracking services.
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IMPORTANT: The above requirements and policies, including the need for buyers to follow up missing orders locally are important conditions of sale. If you can't accept any of our terms and policies, please buy from another seller.
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