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WHEN YOU BUY FROM US YOU ACCEPT ALL OF OUR TERMS & POLICIES.
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We try to be as transparent as possible regarding our terms & policies. We don't hide them. They are fully detailed below. By making a purchase you are confirming acceptance of them. If you cannot agree to them, then please do not buy from us.
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We are happy to cancel your order prior to despatch if you cannot accept any of our T&P.
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We try to conduct ourselves in a polite, fair, honest and professional manner. We expect our buyers to behave in the same way. and thankfully the vast majority do. For the very few who don't, we need to make you aware of some very important points:
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We will block any buyers who are abusive, dishonest, unreasonable and/or unfair.
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If feedback and/or seller ratings are based on falsehoods or indicate non-acceptance of our T&P, we will, as appropriate:
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report the matter to eBay and other relevant authorities.
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seek to have feedback/ratings removed.
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seek recompense for lost revenue, damages & legal costs.
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We will always report suspected fraud to eBay and the authorities.
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We will always seek recompense (including legal costs as appropriate) in cases of liable, fraud or attempted fraud, no matter how small the amount involved may be.
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 Our products carry the Verified Lowest Price symbol, which means that, when first listed, the total cost ('Buy It Now' item price + UK 'best cost' P&P charge) was found to be the lowest on eBay UK compared with the same item offered at a fixed price by other eBay sellers (excluding short term promotions/sales).
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DISCOUNTS: Our eBay prices are already heavily discounted and we don't therefore offer any further discounts. Please don't ask :).
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 We support the Campaign for Fair Postage Charges. We do NOT charge low selling prices and then add high P&P charges to compensate. We charge actual postage costs plus a fair amount to cover our packing costs. When comparing prices of similar items, we encourage buyers to look at the Total Price (Selling Price + P&P).
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COMBINING POSTAGE: We combine purchases and reduce p&p costs when customers buy more than one item from us AND pay for them all together, subject to the following:
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For more than one of the same item, the p&p costs are shown in the 'Postage and payments' section of the relevant listing. The costs for the first item and also for each additional item, enable buyers to determine what the total cost will be. These prices will be automatically applied at checkout. There is no need to contact us to request a price.
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UK CUSTOMERS buying multiple different items from us, MUST pay for all of their purchases together. The total discounted p&p price will then be automatically applied in eBay. There is no need for a combined invoice. [Unfortunately, we are unable to combine purchases after one or more items have been paid for]. If the total combined p&p cost exceeds £7.99 and delivery is to a UK mainland address, the order may qualify for our £7.99 Postage Price Cap. However, this cannot be automatically applied in eBay,
and buyers should not pay until we have manually adjusted their order (see P&P Price Cap Scheme, below)
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For INTERNATIONAL CUSTOMERS buying multiple different items, the p& prices cannot be automatically applied by eBay. Buyers should make their purchases, but NOT make their payment immediately. Please wait (there is no need to send us a message) until we manually combine purchases and reduce the p&p cost before making payment.
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Combining items AFTER one or more have been paid can be complicated and time consuming. Additionally, once an item has been paid for, it is quickly processed by us (i.e. packed and despatched). We may not even realise that a buyer has more items in progress. For these reasons, we are unable to combine purchases and reduce p&p costs if one or more of the items has been paid for.
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FREE POSTAGE: It is a myth that free postage is cheaper for the buyer. Sellers offering free postage just include the postage cost in their selling price, BUT this means that the sellers' eBay fees are higher than keeping P&P charges separate. So, sellers will charge a little more to cover these extra fees. For this reason, we only offer 'free postage' if we feel that we can still maintain our low overall cost to the customer.
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 We operate a P&P Price Cap Scheme. Purchase as many of our items as you like and limit your P&P charge to a maximum of just
£7.99 for UK mainland deliveries (excluding the Scottish Highlands), subject to the following conditions:
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Applies to UK Mainland deliveries only & excludes Northern Ireland, Scottish Highlands & Islands, Channel Islands, Isle of Wight, Isle of Man & other offshore Islands (But, hey, if this excludes you, please contact us & we'll see what we can do for you).
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Max. weight of items + packaging: 25Kg.
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Max dimension of packaged products: 100cm.
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Max volume of packaged products: 5 cu. ft.
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Delivery time is usually between 1 and 2 days after despatch but can be longer.
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There must be someone available to accept the delivery, otherwise additional charges may apply.
Unfortunately, the P&P Price Cap cannot be applied automatically in eBay. If your order qualifies and the total combined postage cost is over £7.99, please contact us by phone or eBay Message (NOT direct eMail) BEFORE PAYING and we will adjust your order accordingly.
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Payment must be made within 3 days of the sale date, otherwise an 'Unpaid Item Case' will be automatically opened by eBay.
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We accept payments in GBP only. However, with PayPal, overseas buyers can pay us in GBP using their local currency.
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We accept PAYPAL PAYMENTS ONLY. Please make sure that you are able to use this method before making your purchase.
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Sorry, we do not accept cheques or postal orders, and we do not, under any circumstances, accept cash sent through the post. We assume that cash received in this way is a donation to our currently supported charity.
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We support the Campaign for Fair Postage Charges (see above), we combine postage when you order more than one item (see above) and we operate a P&P Price Cap Scheme (see above).
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We aim to despatch goods within 2 (working) days of payment clearing our account.
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DELIVERY ADDRESS. We despatch to the address that you specify at checkout. If you require delivery to an address that is different to your
default address, you must ensure that the required address is specified at checkout. We are sorry, but for fraud prevention reasons, we cannot deliver to an alternative address once checkout has been completed.
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CHOOSING YOUR POSTAGE SERVICE.
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For UK orders, we try to offer buyers a choice of postage services. Estimated delivery times are shown in eBay listings and at checkout. Please be sure to select the most appropriate service at checkout. If you require the security of a tracked service, please select 'First Class Recorded' or a Courier service. If you require a service that is not shown (such as Next Day Delivery), please call us on 01270 842600.
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International orders are normally sent by Royal Mail Airmail. Please call us on +44 1270 842600 if you require a tracked service.
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An upgrade fee will apply to any order requiring postage upgrade after payment has been made. [The upgrade fee covers not just the additional postage cost, but also additional payment and administration costs].
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DELAYED & LOST ORDERS.
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Once your order is despatched, delivery is entirely in the hands of the Royal Mail or courier service, and we have absolutely no control over them at all. Please do not hold us responsible for their poor service.
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However, do contact us if your order is delayed beyond a few days after the expected delivery date. We will still do everything we can to resolve the matter, but we also expect the buyer to do the same.
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For Royal Mail services, the buyer will need to contact their local deliveries depot to enquire about their missing order, even if they haven't been left a 'card' by the postman.
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Why do we expect the buyer to chase up missing orders? The order is almost certainly somewhere in the buyer's local deliveries depot. The buyer can visit the depot much easier than we can and the parcel is addressed to the buyer, not to us.
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Often 'missing' parcels are eventually returned to us by the buyer's local Royal Mail deliveries depot (sometimes, even after the buyer has contacted them). This can be four or more weeks after despatch. We cannot, therefore consider an order as 'lost' until at least 30 days after despatch.
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To reduce the possibility of delayed delivery, orders being lost by the postal service and the need to 'chase up' missing orders, please choose a tracked postal service such as 'First Class Recorded' at checkout or call us on 01270 842600 for Special Delivery and international tracking services.
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IMPORTANT: The above requirements and policies, including the need for buyers to follow up missing orders locally are important conditions of sale. If you can't accept any of our terms and policies, please buy from another seller.
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 No Quibble Returns Policy. If you wish to cancel your order, just notify us by phone, eBay message or letter within
8 days of receipt of your order and we will refund your payment. Goods should be returned to us (at your cost) in their original condition and with their original packaging. Please follow the return instructions below.
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DAMAGED GOODS
We do take great care with our packing, but unfortunately, carriers don't always take the same care and goods can still be damaged in transit.
Please examine all goods on receipt and notify us immediately, by eBay Message or preferably by telephone, of any damage. We reserve the right to refuse damage claims if we are not notified within 48 hours of receipt. Please quote the 'Order No.' and packer's initials from our invoice. We will also need precise details of the damage. In some cases, we may request photographs. Please retain all original packaging and our invoice until we advise otherwise.
If we advise that it is necessary to return goods, please follow the return instructions below.
If we agree that the goods arrived damaged, we will replace them at our cost and also refund your return postage costs (if applicable). If a replacement is not available, we will refund your original payment.
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FAULTY GOODS
We do check goods prior to despatch, but occasionally, faulty goods can slip through the net.
Please examine all goods on receipt and retain our invoice and all original packaging until you are happy with the correct functioning of your goods. As soon as a fault is identified, please notify us by eBay Message or preferably by telephone, quoting the 'Order No.' and packer's initials from our invoice. We will also need precise details of the fault. In some cases, we may request photographs. Please retain all original packaging and our invoice until we advise otherwise.
The vast majority of faults (e.g. scratches, discoloration, broken parts) should be obvious on receipt and we would expect notification within 48 hours of receipt. Other functional faults may take longer to manifest themselves, and we would expect notification within 21 days of receipt. If we advise that it is necessary to return goods, please follow the return instructions below.
If we agree that the goods are faulty and that the fault(s) were inherent in the product prior to receipt, we will replace them at our cost and also refund your return postage costs (if applicable). If a replacement is not available, we will refund your original payment.
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RETURN INSTRUCTIONS
When necessary, goods should be returned to the address below. Please ensure that you quote the 'Order No.' and packer's initials from our invoice as well as the reason for the return, otherwise we may not be able to process the return.
It is also advisable to obtain proof of posting for your returned package.
Return address:
from Then to Now
Unit G, Dagfields Craft Centre
Nantwich
CW5 7LG
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We are very proud of our outstanding customer service record. However, very occasionally, problems do arise. If you have any problem at all with your order or our service, please contact us BEFORE leaving feedback. We really do go the extra mile to resolve issues, but if you don't tell us about them, then there's not a lot we can do.
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eBay Seller ratings are very important to us. Low ratings can affect our eBay costs and sales volume, which in turn affects our ability to offer the lowest possible prices. Please think carefully before giving a low rating. Remember:
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We despatch quickly. Please don't hold us responsible for Royal Mail/Courier Services failures.
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We try to keep P&P costs down, but we have to buy packaging materials and also pay packers' wages.
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We send messages at all stages of the buying process to keep you informed of your order status.
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We reserve the right not to supply further orders to buyers who we believe have not been fair with their feedback or seller ratings.
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We automatically leave feedback for buyers once we have received positive feedback. There is no need to send us a message asking us to leave feedback.
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We are always happy to answer your questions and queries, but please do check our Q&As (shown when you 'Ask a question' from a listing) and our Faqs first. The majority of questions that we receive can be answered this way, and responding to unnecessary questions just slows everything up.
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To contact us about any eBay matters (our products, our service, your order etc), please call on 01270 842600 or use eBay Messaging only (Please do not add a message when you check out - we rarely see them). Because of its unreliability, we do not use direct eMail for eBay matters. We aim to respond to eBay Messages within 48 hours . In practise, we usually respond in less than 24 hours. If you have an urgent query, it is best to call us.
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For NON-EBAY matters, please call on 01270 842600. It is against eBay policy to use eBay Messaging to discuss purchases outside of eBay and other non-eBay matters.
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To keep up to date with new products, special offers and other news, follow us on Twitter at www.Twitter.com/fromThentoNow.
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Our eBay UserID is: staffordshire-collectables. Our eBay shop is: from Then to Now uk.
from Then to Now
Unit G, Dagfields Crafts Centre.
Nantwich.
CW5 7LG.
Tel. +44 (0)1270 842600
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