Returns

 

All of our phones are brand new and come with a 12 month warranty (unless stated Grade A, which means that the handset is refurbished).

Prepay phones are all locked to the network which they are purchased on. If a phone is then unlocked or attempted to be unlocked by the consumer by any means, this will invalidate the warranty.

All our phones are shipped with a UK 240v mains plug.

 

1.* We offer a 14 day return policy for pay as you go phones and accessories and 7 day return for pay monthly handsets from the date of delivery.
2. We do not accept returns outside the 14 days for prepay handsets and 7 days for pay monthly handsets from date of delivery, even if we have tried to deliver the goods and you have not recieved them, unless returning for a warranty repair which is within 28 days of purchase.
3. Please visit your local service centre (repair centre) or respective websites for warranty repairs for branded products i.e Nokia, Samsung, Sony Ericsson, LG, Motorola, Sagem etc, or alternatively the goods can be returned back to Fones Shop for a fault repair (This can take up to 5 weeks - maximum time)
4. If returning within the 14/7 day policy, you are responsible for returning the items in a brand new and unused condition. The item must be in an "As new condition", must be complete with all components and packaging - intact, must also be included.

 

Please contact us if the item is faulty on 08456 77 55 55.

 

Returned products not faulty or incorrectly sent will not have the cost of return carriage refunded.

Fones Shop Returns Instructions

 

Please return the item to:

 

Fones.com
Unit 20 Imex Tech Park
Trentham Lakes South
Stoke-on-Trent
Staffs
ST4 8LJ

 

Please also include your order number and clearly write on it 'please refund' and the reason for returning.

All returned items are sent at your own risk. It is advisable to send with a trackable service and if necessary insurance for loss or damage in transit. Fones Shop cannot be held responsible for returned items being lost in the post.

 

Goods are refunded within 30 days.