Payment Information
What payment method do you support?
We support Visa, MasterCard directly, and other major credit card such as American Express, Discover through PayPal and google checkout. If you choose "PayPal" option when you checkout, you will be transferred to the PayPal site and they will accept all major credit cards as well. Please note that if you do not have a PayPal account, please select the "Not a Member" option and they will just ask for your credit card information. They will NOT ask you to join PayPal.
Do I need to pay sales tax?
We collect sales and use taxes for sales shipped to the State of California. Additional states may be added without notice. We shall not be liable for handling or customs charges for shipments outside the United States.
Why am I transferred to the PayPal site?
We currently use PayPal as an option to handle our online transactions. They offer added protection for both you the customer and us the vendor. If we do not ship an item that you ordered to you, your money is protected as PayPal will return the money to you after an investigation into the incident.
What currency do you support?
We accept USD only.
Ordering Information
How can I place an order?
Ordering has never been simpler than on eznsmart.com. Take advantage of our extensive cross-reference database of over 10,000 different model descriptions to find the exact battery or adapter that you are looking for. Simply add the items to your shopping cart as you browse for everything you need and click on the checkout button at anytime to begin the order process.
Do I have to register to your site to order?
If you do not wish to become a registered user on our website, you can order items without registering by un-selecting the ""save my info" option when you checkout. No finiancal information will be saved and we will ship your order to the address that you specify.
What's the checkout process?
We have a very simply checkout process as easy as 1-2-3.
1. Add the item you wish to purchase into your cart
2. Provide us the payment information and the shipping address.
3. Order confirmed!
When will my product ship?
Here at eznsmart.com we use the latest technologies in resource planning to make sure we keep adequate stock on all our products and normally orders received before 3pm PST will be processed and shipped the same day. In the event that your product is out of stock, we will inform you of a possible delivery date which should be no longer than 3 weeks from your date of purchase. All in-stock orders will be shipped either the same day or the next business day.
Can I make changes to my order?
If you have not made payment for your order you can easily hit the back button on the bottom to return to the shopping cart page and make changes to your order. If you have already completed the transaction and made payment, please contact our customer service and a representative will help you cancel the order so that you may go back online and create the order with all the changes you would like to make. Please see the following question to find out the stipulations with canceling an order.
Can I cancel my order?
We will only cancel the order if the item has not been packed or shipped. Please contact us and a representative will check the internal status of your order. Once it is packed you are responsible for all the shipping charges to send the item(s) to you and the shipping charges to send the item(s) back to us.
How can I check the status of my order?
If you are a member of the website, you will see your order history with the status of each order in the main part of the screen when you login. To track your shipment, simply click the details link of the order you wish to check and then click over to the tracking tab to display the tracking number for your order. Click on the link and we will redirect you to UPS.
If you are NOT a member of the website, you will see a link from your order confirmation email. To track your shipment, simply click the link and we will redirect you to your order status.
Pricing and Availability Notes
Prices are listed in our Website and are subject to change without notice. Prices for certain government, corporate, and institutional customers may be set forth in a bid or other written agreement between the parties. Payment is due before shipment, unless credit terms have been arranged in advance with our credit department. In such case, payment terms shall be as set forth in the credit agreement.
eznsmart.com cannot guarantee that products and services advertised on the Website will be available when ordered or thereafter. eznsmart.com does not warrant that the content of the Website including, without limitation, product descriptions, cross-referencing or photographs, is accurate or complete.
eznsmart.com reserves the right to: (a) correct any error, inaccuracy or omission at any time without prior notice or liability to you or any other person; (b) change at any time the products and services advertised or made available for sale on the Website, the prices, fees, charges and specifications of such products and services, any promotional offers and any other Website content without any notice or liability to you or any other person; (c) reject, correct, cancel or terminate any order, including accepted orders for any reason and (d) limit quantities available for sale or sold.
The advertisements on the Website are invitations to you to make offers to purchase products and services on the Website and are not offers to sell. All prices and other amounts appearing on the Website are quoted in Canadian or US dollars.
Order Acceptance Policy
Orders are not binding upon us until accepted by us. Terms of payment are within our sole discretion. Invoices are due and payable within the time period specified on the invoice, measured from the date of invoice. We may invoice parts of an order separately. Customer is responsible for, and will indemnify and hold eznsmart.com harmless from, any applicable sales, use or other taxes or federal, state or local fees or assessments associated with the order. Customer must claim any exemption from such taxes, fees or assessments at the time of purchase and provide the necessary supporting documentation. Any sales, use or other applicable tax or fees or assessments is based on the location to which the order is shipped. In the event of a payment default, Customer will be responsible for all of our costs of collection, including court costs, filing fees and attorney's fees.
Shipping Information
What is the shipping policy?
All orders (of in-stock items) are processed and shipped within 24 hours Monday through Friday! For express and overnight shipments all orders placed before 3:00 PM PST will be shipped on the same business day. Orders placed after 3:00PM PST will be processed and shipped on the next business day.
Orders for multiple items might be shipped in separate shipments if part of the order is not immediately available in our stock so that you receive the available items as soon as possible for your convenience. eznsmart.com will not charge extra shipping costs for orders that are sent in separate shipments.
Domestic Shipments
We offer FREE GROUND SHIPPING on all orders shipped to all U.S states. Orders under one pound will shipped by DHL global mail, order over one pound will shipped by USPS Standard mail. For expedite shipping, all orders will be shipped by USPS priority mail.
Shipments outside the contiguous USA
Alaska, Hawaii, US territories and APO/FPO addresses can only use the expedite shipping method
What shipping methods do you support?
We use DHL global mail and USPS standard mail for standard shipping, USPS Priority mail for expedite shipping. We may also use UPS for large order which exceed 70 Lbs.
Please note that that DHL global mail is delivered by the USPS carrier. and the above shipping time does not include weekends and North America national holidays. Should you have any question about your shipment or an special request, please contact us directly.
Shipping Rate
Unlike many other internet stores, we don't make profit by shipping charges. We only charge actual shipping cost and handling labor fee. Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
When will I receive my order?
When you place an order (of in-stock items) we promise to ship out all orders within 24 hours of the order confirmation. Please review the shipping times suggested by USPS for each shipping method and your order should arrive within those times specified.
If your order is out of stock, a customer service representative will notify you by phone or e-mail regarding the estimated ship date for your order. We receive shipments every other week so our out-of-stock wait times should be no more than 3 weeks and should usually fall to within 2 week. If you do not wish to wait for your item, you can cancel your order without any penalties. In following with our order cancellation procedures, you may cancel our order until it has been packed and ready to ship.
What is your Backorder policy?
In the event that we don't happen to have one or more of your items in stock, and we cannot get the items from the manufacturer within five working days. We will notify you right away via e-mail and/or phone, at which point we'll let you know how long it will be before we can ship your item(s). If there are multiple items on your order, we will ship the items that are in stock right away. We will then ship any items that are on back order once they come in. You will not be charged any extra amount for shipping. If you do not want your order to be partial shipped, please let us know.
All back ordered item(s) will remain on back order unless we are instructed by you to cancel that item(s).
What is your return policy?
Customer may request for a refund or one-to-one exchange with us within (30) days from date of invoice. You must provide the original invoice (Either paypal confirmation or eznsmart.com Confirmation) for all refund or exchange transactions. All warranty, refund or exchange requests will NOT be processed if the customer cannot provide original invoices. It is customer's responsibility to keep all the invoices. Broken warranty seals on goods void all warranties and returns where warranty and return can be made. eznsmart.com reserves the right to charge a fifteen percent (15%) restocking fee for all returned items.
Order Status Information
How can I track my order?
Tracking your order online is made easy for both registered and non-registered members.
We send an email tracking notification to all our customers once our packages have been shipped by USPS. You can visit www.usps.com and enter the tracking number provided in the email to follow your shipment.
For registered members to track your shipment, simply login and click the details link of the order you wish to check and then click over to the tracking tab to display the tracking number for your order. Click on the link and we will redirect you to USPS to see the shipment status.
For non-registered members, you will see a link from your order confirmation email. To track your shipment, simply click the link and we will redirect you to your shipment status.
"Order Status" Notes
We have 2 different status levels for your order.
| In-Process: |
You have placed and order and made payment. We are in the process of picking and packing the order for shipment |
| Shipped: |
The order has been picked up by the carrier. A tracking number has been issued to the customer |
RMA Information
How can I return my order?
Please follow the 3 steps process for returning an order to us.
Step 1:
Contact our customer service by email or live chat:
service@eznsmart.com. Our customer service rep. will dialostic the problem and will assign a RMA#
Step 2:
Once you've obtained your RMA Number, ship and insure your defective product along with the RMA Form enclosed in the package and a copy of the original invoice back to the shipping center for eznsmart.com. The battery must be shipped in protected packaging or the warranty will not remain valid. If the product is NOT shipped out within 7 days of receiving notification of your RMA approval, the RMA number will not remain valid. The package must be prepaid, sent by Regular mail only (Canada customers use Canada Post and US Customers use USPS) with the RMA Number marked clearly on the shipping label.
Step 3:
eznsmart.com will inform you of the results after they have tested the product.
"RMA Status" Notes
Once we receive your return item, it is sent to our testing facility to determine if the product is defective.
If it is in fact defective, eznsmart.com will have the option of shipping a replacement unit to you.
If the battery is not found defective, you will be responsible for shipping the working battery back to you.
My Account Information
Why should I create an account?
There are many advantages to creating an account with eznsmart.com. Our state-of-the-art website allows you to check your entire order history and trace all your orders from shipment to delivery. We provide all the order details online if you do not have your original invoice handy to check against your shipment. Our system can store all of your shipping addresses for your future orders. You don't need to type in every time now. You can also sign-up to receive newsletters and promotion codes we will send out from time to time to get even more savings.
How can I create an account?
Simply check the "Save my info" option during the checkout process
How can I edit my account information?
Click on "Edit Account Information" link on the left side menu bar. You will be able to change your login name and email as well as set a new password for yourself.
How can I edit my shipping address?
Click on "Manage Address Book" link on the left side menu bar and click on "Edit Address" to edit your billing address or shipping address. For adding new shipping address, click on "Add New Address" to add a new shipping address. You can also delete other shipping addresses by clicking the "Delete Address" button. Please note that add, edit or delete any addresses will not affect any pending orders.
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