Cancellations & Returns
You can cancel your order at any time from point of ordering up to the delivery date, and then within 14 working days from the day after the date of receiving the goods, without giving a reason. You can do this by phone, email or in writing as per the contact details section. The goods must be returned in their unopened original packaging in perfect saleable condition.
Returning the goods is at your own expense and this is non-refundable. If Express Light have to incur the cost of the collecting the goods for whatever reason, a deduction will be made from the refund to cover the direct cost of collecting the goods. The full amount for the returned goods, minus any deduction for collection, will be refunded within 30 days of the date of cancellation notification using the original method of payment. This does not affect your statutory rights as a consumer.
If you wish to return an item that is not an error on our part, and/or the situation is not covered by the above paragraph on cancellations, the goods must be returned in their original packaging in saleable condition. Any items returned damaged will incur the full cost of the item. Please ensure that you are ordering precisely what you require to avoid any unnecessary expense later.
Any goods made specifically to a customer's specification cannot be returned under any circumstances. Please make sure you are ordering precisely what you require.
|
) 
