Some of our couriers send an email as soon as an item is on its way and this will provide an estimated delivery day. If the delivery is not made within this estimated time we should be notified immediately so that we can help in having your item redelivered.
When purchasing an item from us it is important that someone is available to receive the delivery. If our courier fails to deliver having fulfilled their obligations the parcel will be returned to us. In this case we will have to pass on the cost of re-delivery and associated administration fees to you. Any assistance you can offer in facilitating the courier would be helpful. For example if you have an unusual or difficult delivery address please let us know as soon as you have completed your purchase. We can put instructions on our delivery note to assist the courier. Delivery is made easier by providing a daytime telephone number.
When using a courier certain destinations incur additional charges for delivery. These include, but are not limited to, Northern Ireland The Channel Island, Scottish Highlands and other off-shore UK locations. The Republic of Ireland is considered an international destination by both Royal Mail and couriers so international shipping rates apply.
INTERNATIONAL CUSTOMERS PLEASE EMAIL US FOR A QUOTE FOR SHIPPING RATES