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etradeComputersXtra Maintained by: Member ID etradecomputersextra ( Feedback score of 5392) Welcome to etradeComputersXtra. We are fully Authorised resellers of netbooks, laptops, projectors, printers, storage, PC's, monitors, software and components from leading manufacturers. All our items are brand new, with full manufacturers warranty. 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A: If you are on the UK Mainland and you select Express Delivery its normally next day delivery if your order is placed before 4.00pm - but this is not guaranteed. Standard delivery is 1-3 days. We will email tracking details to your Paypal email address as soon as they are available. If in doubt email us. Q: Will the parcel be tracked and insured and which couriers do you use? A: Yes all parcels are tracked and insured and we use all the main couriers - City Link, DPD, DHL, TNT and Business Post. Q: I live in Channel Islands, Highlands or Northern Ireland - how much is shipping and how long will it take? A: Please email us for shipping costs before ordering - orders will normally take 2-3 days. Please do not select Next Day delivery if you live in these areas as we cannot guarantee this service. Q: Can you offer any discount on the price listed on eBay? A: Sorry - the margins are too tight to offer any discount - the best price is the price listed on eBay. If you want to buy in bulk then please email us for a quote. Q: I need my order delivering to a different address - is this possible? A: We can only deliver to the address you complete in the checkout. Please fill in your new address in the checkout when ordering. Technical Questions Q: Can you upgrade the RAM, processor or any other features on the item? A: I'm afraid we do not do upgrades here - the items are sold only in the specs listed. International Customers Q: Do you ship outside the UK? A: At the moment we do not ship outside of the UK and Ireland. Once your order has been placed Q: I have not recieved any tracking details? A: All order confirmation and tracking numbers are sent to your Paypal email address - usually by 9am the morning after the order was placed - if you have not received these emails please check your spam. Q: My order has not arrived - what should I do? A: You should have recieved a tracking number - please check with the couriers website and call them for more details - if you are still having problems please email us straight away. Q: My order has arrived but it is faulty - what should I do? A: Please email us with the details and please contact the manufacturer immediately - click here for all our returns information. Q: My order has arrived but I have changed my mind and wish to return it. A: Only unused items can be returned within 7 days - please click here for full details of our returns procedure.