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UK POWERSELLERS

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Empire Watches Ltd is an eBay Powerseller recognised by eBay for superior business practices and customer satisfaction.

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Frequently Asked Questions
 Q: Are your watches genuine and brand new?
  A: All watches sold by Empire Watches are guaranteed to be 100% genuine brand new in the original box with the serial numbers intact. We check all merchandise for any defects, scratches, or blemishes before it leaves our warehouse. Of course, we want you to feel completely secure ordering from us, so all of this is backed by our money back guarantee.
 Q: Why are your prices so low?
  A: This is due to the fact that we buy from our supplier in large quantities and, as an online business we can operate with a low overhead cost, compared to your local high street shop.
 Q: Are you an authorized dealer?
  A: No. Authorized dealers are not allowed to sell their watches below RRP or sell them on the internet. All our watches still come from authorized dealers and are 100% genuine. We have chosen not to be an authorized dealer so that we can offer such great prices.
 Q: Can you combine orders?
  A: It is only possible to combine the postage cost if the items are paid with one single payment, our automated invoices will be sent to you the revise total with the deductions.
 Q: Do you ship International?
  A: Yes we ship to most EU countries along with USA, Canada and Australia. If your country is not included in this list, then this means we do not currently ship to your country. Orders from Indonesia, Nigeria, Malaysia and Turkey are not accepted. NO EXCEPTIONS.
 Q: What currencies do we accept payment in?
  A: We accept U.K £ Sterling Pound only, PayPal should automatically set this for you when you are in the check out process. We cannot accept international cheques, postal orders or cash from outside of the U.K due to additional fees which our bank will apply for accepting these payment methods.
 Q: What about import customs tax?
  A: Please be aware that Empire Watches takes no responsibility for any import or sales tax your local customs may impose on your purchase. Empire Watches cannot advise on YOUR local customs rules and regulations and all deliveries would have to pass through your country's customs department and may be liable to extra charges.
 Q: Can I collect my watch?
  A: We are a mail order company and as such collections are unfortunately not available. It is too difficult to coordinate product, pick-up times and people to accommodate this.
 Q: Why haven't you replied to my email?
  A: We aim to answer emails during office hours within 1 hour so please ask any relevant question before buying. If you get no response, either we didn't get your email, or you did not receive our reply. Many people have junk mail filters today - please check to see if your email software has deleted the response from us.
 Q: Can I have the goods delivered to another address?
  A: Yes you can have the goods delivered to another address, please note under certain circumstances goods will only be sent to cardholders address irrelevant of the request or alternative address that may have been requested at time of order.
 Q: Do you refund the postage when I return my watch for a refund or exchange?
  A: Delivery charges are non refundable. We do not refund the delivery charge as it is a fee passed onto Royal Mail for the service used to send you the watch in the first place. However Empire Watches will only cover the delivery charge when it is a clear error by Empire Watches.
 Q: Sizing your watch
  A: If you are ordering a watch with a metal bracelet, you would probably need to have it sized to your fit. To do this, we suggest you take the watch to a local jeweller who can probably size it for you, usually for a small fee.
 Q: Battery Replacement
  A: Batteries can be replaced by any reputable jeweller, or by being sent back directly to the manufacturer. Most watch batteries have a life span of 2-3 years (taking shelf time into consideration). Watches with lithium batteries can last any where from 3-5 years, depending on the frequency of use of any backlight.
 Q: Can I wear my watch in the bath/shower/sauna etc?
  A: No - hot water can have a damaging effect on the seals used in your watch that provide its' water resistance. We do not recommend swimming wearing a watch if its water resistance is rated below 100 metres. Water resistance should never be confused with "water proof".
 Q: Are my details safe?
  A: Yes your details are safe, we take security very seriously and we do not personally retain your credit card details let alone get to see your card number as this is held by our very secure payment provider. Fraud will not be tolerated and we will use all the information received to prosecute fraudsters.