eStoreUK

All our products on Buy-It-Now and Bids are Brand New unless specified.

We cannot be held responsible for manufacturing fault, but we will be happy to replace the faulty item or issue a refund, provided that, it has been reported to our customer care team within 48 hours of accepting the shipment.

All our product pictures are used for illustrative purpose only; they may differ in the colour and packaging. We try our best to produce identical pictures for listing, but sometimes manufactures constantly update the look and specifications of the products and it might not be possible to update the listing on our website accordingly for some period. We will try to indicate the difference on our listings wherever it is applicable.

Please be aware, we would not compromise on the quality of the product you receive in this case. We’ll always send the latest product to our customers.

All our products are usually covered with return to base warranty please feel free to contact us and we will be happy to serve you with the options available.

Contact Details:

Please contact us by email via eBay link "ask seller a question". We will try to respond the same day or the next.

FEEDBACK:

Your feedback is very important to us. In any situation you consider leaving us neutral or negative feedback we appreciate if you contact us and give us the opportunity to solve any problem you may have. This also gives us opportunity to improve our service to our customers.

We pride ourselves on offering to our customers, unrivalled customer care at all times AND WE ARE PROUD TO MAINTAIN PERMANENT CREDIBILITY WITH OUR CUSTOMERS AND PROVIDE 100% CUSTOMER SATISFACTION.

GUARANTEE:

We offer 100% Guarantee on all goods. We want you to buy with complete confidence and peace of mind!

We're a genuine UK based company offering quality items at low and competitive prices. You can shop with us with confidence. We are always adding new lines to our stock. All items are checked and sent extremely well packed to avoid any transportation damage. We will keep you informed by sending emails confirming the purchase, payment and despatch.

If the item is different from what we stated in our description we will accept a return within a 14-days period after you received the item(s).

Please read all descriptions carefully before your purchase.

In case of a return you have a choice of an exchange or credit (excluding shipping cost).

In case of a return, the item(s) musts be returned unaltered and carefully packed in its original box and packing materials within the 14 days period.

Please contact us first to receive your return authorization, shipping address and clear shipping instructions. Please do not send anything back before we contact you.

PAYMENT TERMS:

WE ACCEPT THE FOLLOWING PAYMENT METHOD:

PayPal: All PayPal payments are accepted. Please note PayPal e cheques (bank account payment via PayPal) are not instant payments, please check below details.

PayPal e Cheques: PayPal advises not to despatch items till the funds clear and PayPal e cheques takes up to 12 days or over to clear and despatch. Items paid with e cheques will only be sent upon receiving cleared payment. If you are paying via PayPal and require a quicker delivery we recommend paying with instant PayPal as it allows us to speed up the despatch process. If you have paid with an e cheque and wish to cancel to pay instantly via any other method, please contact us immediately.

Secure Payment Over The Phone: For a quicker delivery we are also authorized to accept card payments over the phone. Please email us and leave your telephone number and someone from our sales team will call you back to take payment over the phone.

SHIPPING CONDITIONS:

ALL OUR LISTED POSTAGE RATES ARE APPLICABLE TO UK MAINLAND ONLY.

THERE WILL BE AN EXTRA SURCHARGE ON POSTAGE COSTS FOR ALL OTHER REGIONS. PLEASE CONTACT US TO GET AN EXACT QUOTE BEFORE COMPLETING CHECKOUT OR USE REQUEST TOTAL FROM SELLER OPTION.

We endeavour to dispatch all orders within 2 to 5 working days of receiving your cleared funds, but during busy times this may be extended. In event of a very unlikely slight delay, your patience would be much appreciated.

If you require a next working day despatch please let us know prior to making payment.

We will only ship to UK (unless stated or pre-arranged before order is placed) and items are sent via approved couriers. Parcels sent with the couriers will only be collected and delivered Monday to Friday excluding holiday periods. If you prefer a specific courier or a delivery service please email us before the purchase for a confirmation and quote. As already stated by eBay, sellers cannot be held responsible for delivery times however we can assure a timely despatch within the time frame mentioned above.

Buyers from Northern Ireland, Islands and Scottish highlands & Zone 2, to confirm postage cost please contact us before the purchase. Due to additional charges imposed by couriers for deliveries to Scottish highlands, off shore Islands and Northern Ireland; a surcharge may be levied to cover carriage to these areas.

We advise the customers to contact for a final postage fee before finalising the orders. The surcharge may not apply to small items being sent via Royal mail. Please email item details first for postage quote.

Where possible we will try our best to avoid courier service for surcharge areas. We would also like emphasise that although these areas are indeed part of UK but due to high cost of shipping and distance transportation, couriers charge surcharge which we have no control over. More details can be found by contacting any UK courier companies or on their websites.

If you have already made a purchase without reading the instructions/terms of sale and wish to cancel the order please let us know. Since we fully understand the situation and do agree that it might not be feasible in some cases, a full refund on request will be issued right away. If you wish to continue with the purchase, please send the postage balance via send money ‘money link’ in PayPal.

Northern Ireland, Isle of Man, Isle of Scilly, BT, TR21, TR25 = Add £8 surcharge. Scottish Mainland Zone 2 - (IV1-36, IV40-49, IV51-56, KW1-3, KW5-17, PA21-40, PH17-26, PH30-40, PH49-50 = Add £8 Surcharge. Scottish Islands - (HS, KA27-28, KW15, KW17, PA20-49, PA60-78, PH41-44, ZE, ZW1-3 = Add £8 surcharge.

For BFPO codes and Channel Islands please email first for quote.

We take great care in handling and packing every item to ensure safe and complete shipment to you. We charge a minimal postage fee only to cover our costs of materials and labour.

In order to maintain Quality Control and timely dispatch of orders, we do not allow customer collections.

Combine Postage Discount: Take advantage of our combine postage offer when purchasing more than 1 item. Please email us with the item details to check the combine postage cost or request combine postage via eBay link after the purchase. Please note the postage can only be combined if the size and the value of the items are about the same otherwise the lowest value item will have to be combined with the higher postage cost item. You will receive an automated email after the purchase and if the postage is not combined please email us right away so we can send you a new invoice.

Tracking Number:

We will email a tracking number for most items sent with the courier. We will also send an email via eBay confirming the despatch. If you do not receive the item within 2 to 3 working days please contact the courier or royal mail to check the delivery status or to arrange a redelivery/collection. If you have not received a tracking number please email us immediately to obtain one.

Failed Deliveries:

If a parcel is returned undelivered due to the wrong/incomplete address provided or customer not available to accept or collect the delivery, the customer will be held responsible for the full cost of returning the parcel to us. This additional cost will have to be received by us as well as the cost of resending your item before your parcel is re-dispatched.

REFUNDS/RETURNS POLICY:

Please contact us first to receive your return authorization, shipping address and clear shipping instructions.

Please do not send anything back before we contact you.

Refunds For Buy It Now Items: Shop with absolute confidence knowing that if you are not satisfied for any reason we will issue refund.

If you wish to return an item due to any reason, you must contact us within 48 hours of receiving the item. Please note that you will be responsible for the postal costs of returning the item.

For unwanted items, we will refund you less our handling charges and our Carriage & packing costs (Standard handling charge is 20%). The item must be unused and in its original packaging. We reserve the right to decline a refund if the item has been used and/or removed from packaging and/or is not suitable for re-sale. For items of furniture etc that have been assembled or partly assembled, we are unable to accept returns. In the event of goods received damaged, incomplete and or due to faulty manufacturer we will replace or refund (subject to inspection on return).

For all other returns the refund will be for the value of the item excluding postage costs.

The goods can only be returned in the condition as supplied (i.e. unused & complete with all original packaging. Use or abuse to any products can result in return being refused.

Original delivery & return costs are not refundable.

Auctions Items:

Under Distance Selling Regulations and EBay terms and conditions sellers are not required to offer refunds and accept returns on items sold via bidding. Please make sure the item you are bidding for will work for you. We cannot give replacements or refunds for "non-compatible" or unwanted auction items. The buyer is wholly responsible for deciding on the suitability of the goods offered and by placing a bid you are acknowledging the goods as being suitable.

Damaged Goods Or Lost Deliveries: Please note that all orders will have to be checked on delivery. If there are any visible signs of damage this must be advised to us immediately via email or phone.

The item will only be considered lost once investigated and accepted by the courier as missing. This in some cases can take up to 30 days.

Any lost item will be replaced or refunded in full.