Depending on your chosen method of postage determines the estimated delivery time from the 'date of dispatch' as outlined below, this information is also visible on every listing before you buy:

FREE Shipping: Other Courier (Within 4 – 6 Day Estimated Delivery Time No Guarantee)
Other 48 Hour Courier (Within 2-3 working days Estimated Delivery Time No Guarantee) Only £1.00 to Upgrade!
Other 24 Hour Courier (Within 2 working days Estimated Delivery Time)
Please Note: Delivery of your order(s) is from Monday to Friday. The carrier may choose to deliver on Saturday but there is no guarantee or prior arrangement for a Saturday Delivery.

Every order that ships comes with a Reference Number from our carrier, if you have upgraded to a tracked service you will also be able to use this reference for Tracking purposes. The order reference numbers are uploaded nightly to eBay for your reference, this provides proof from a 3rd party (the carrier) that your order has been dispatched. It contains your chosen delivery address the date it was shipped, the chosen service and the weight of the item so this ensures your item has shipped.

If you believe your order to be delayed then please first check your chosen delivery address which you entered at checkout is up to date and correct. So many customers move home and forget to update their eBay account! Following this please speak to your postman and/or your neighbours. Experience tells us that 99% of delayed mail is due to mail either being miss-posted, left with a neighbour, left in a garden or gas/electric meter or a misplaced 'attempted delivery card' left by the carrier. Any undelivered mail always gets returned to us as every package includes a return address.

Please remember weekends are not classed as a working day and do not count towards the time calculated since your item was shipped. Also please understand that post is not classed as lost until 15 ‘Working Days’ have passed, so refunds or replacements will not be provided until sufficient time has lapsed. If an item is needed urgently then we suggest you use another service other than FREE Shipping.

The last thing that needs noting is seasonal affects on delivery times. Christmas and Adverse Weather conditions are all events that impact on transport and the ability for carriers to process there order in a normal timely manner. The Christmas Period and Adverse Weather Conditions always cause delivery delays but its totally out of our control. This needs serious consideration before deciding your order is lost.

If you have exhausted all the above then please contact us 'through the eBay Messaging System' explaining you believe your order to be delayed and include your delivery address so we can start our investigation.

Above all, please stay calm, courteous and be as reasonable as you can and we will endeavour to provide as much help and support as we possible can.

Kind Regards

e-zbuyuk