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dressfactor

DRESSFACTOR

LADIES/WOMENS ONLINE FASHION STORE,SELLING ALL LATEST FASHION AND CELEBRITY STYLES. LARGE COLLECTION OF DRESSES AT CHEAP AFFORDABLE PRICES YOUR ONE STOP SHOP FOR A PERFECT PARTY NIGHT.

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  • RETURNS/EX​CHANGES
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General Interest
  

Returns Policy

In the event that you are not entirely satisfied with your purchase, simply return the item or items to us in their original condition (All original tags attached+boxes) and suitable packaging with a completed returns/exchange form and copy of your invoice within 14 days of receipt. We will notify you via ebay messages once we have dealt with your request please allow 14days.

We will issue a full refund (excluding the original delivery charge) once we receive your return or exchange the item for another size/colour if preferred.

The cost of returning the item to us is your responsibility. Any items returned without a name or invoice number can not be refunded or exchanged until you have contacted us with your details. Each parcel contains a label with our return address.

Please note: The item is your responsibility until it reaches us. For your own security, we recommend that you send the parcel using a tracked delivery service that insures you for the value of the goods and provides you with a tracking number.

Please confirm with your courier that we have received your return before contacting customer services as we will not accept responsibility for items that have been lost by your courier.

Exchanges

For exchanges please clearly state size and colour you wish to exchange for (see back of invoice) we will contact you regarding postage fees for your exchange if payment is not made for the postage on exchanges within 48hrs we will automatically refund the cost of the item.

Seven Day Cooling-Off Period (EU Only)

In addition to our returns policy, under the Distance Selling Regulations EU customers have seven working days (beginning the day after receipt) to cancel your purchase. In this case, we will provide a full refund but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.

Statutory Rights

Your UK statutory rights are not affected by our returns policy.

Feedback

We appreciate any positive feedback and in situations were positive feedback cannot be left please email us with your issue before leaving negative feedback we try our best to resolve all issues before leaving negative feedback.