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DELIVERY RETURNS FAQ'S CONTACT US

Delivery

All deliveries are sent by track and trace method to ensure prompt and reliable delivery.

If a delivery is attempted when you are out in which case a card will be left to notify you, you should follow the instructions on the card.

We use the following carriers:

ROYAL MAIL TRACKED

Expect delivery within 48 hours of dispatch email being sent.

If you are not in a card will be left and the parcel will need to be collected from the local Royal Mail depot.

PARCELFORCE

UK mainland orders:
Expect delivery within 24 hours of dispatch email being sent.

If you are not in for delivery a card will be left informing you of attempted delivery. Depending on the area the parcel will then be left at the nearest post office to your delivery address for collection by you it will be there for 3 weeks after which it will be returned to us.

For remote areas and international deliveries please allow 3 to 5 days from receipt of dispatch email.

UPS

UK mainland orders:
Expect delivery within 24 hours of dispatch email being sent.

Remote areas and International deliveries: Please allow 3-5 working days.

If your order has not been delivered within the estimated delivery time please contact us using:

customerservices@dotcomgiftshop.com or (UK +44) 0208 746 2473

International Delivery

We currently deliver to France Germany and Ireland at £4.95 per order, please allow 5 to 7 days for delivery.