If you wish to return your item please contact our Customer Service department by email on firstname.lastname@example.org or by telephone on 01924 492963. If you are returning your item because it is defective or the wrong item has been received then we will provide free return shipping. Customers returning defective items have the option of a replacement (if available) or a full refund. To return an item you must contact us within 14 days of receipt. We will do our best to make sure that the return process is as smooth as possible. You will receive an order form inside your parcel which explains the return procedure should you need to send anything back.