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| Q:The listing says it is a pre-order item but I can't find any release date. When will the product be released? |
|
| A:We put a four-digit number after "Pre-order Item" at the top of product description. It's in the format of YYMM. For example. 0912 means the product will be released in December of 2009.
If you still have doubt about the release date of the product please contact us. |
| Q:Do you have a website? |
|
| A:Please visit and like our facebook fan page: http://www.facebook.com/Dendenhobby
With just one click you will get new product information and special offers from us regularly. |
| Q:Is there chance of shortage for pre-order items? |
|
| A:While most of the time we can get the product at the end, it sometimes happens that the maker cannot produce enough goods and deliver to us. In this case we will try to find the product from other sources, and cover any additional expense. In the worst case that we cannot get the item at all, we will refund your payment in full via Paypal. |
| Q:Do you combine shipping? |
|
| A:Yes, we offer shipping discount for each additional item purchased by $2~6, depending on the item itself. If the products are in stock or released in different time, you can still choose for combined shipment. In this case we will ship all products together when the last one comes out. |
| Q:When can I expect my order to arrive? |
|
| A:For most countries the shipping time is normally 7 to 14 days AFTER the product is posted. Delay is possible for various reasons: peak season, custom clearance process, custom investigation, etc. Over 99% of our shipment reach the buyers at the end. Feel free to contact us if you do not received the product three weeks after the item is posted. |
| Q:Do you ship internationally? |
|
| A:Yes, we ship to every country in the world. The shipping charge is as shown in the listing. |
| Q:Can you mark the package as "gift" and declare a low value? |
|
| A:We can do this upon your request if the item is shipped from our base office. Sometimes the product is shipped from our partners in HK or other countries and we may not be able to fulfil this request then. In both cases we cannot guarantee the shipment will not be charged for any tax at the buyer's country. |
| Q:How can I track the shipping status? |
|
| A:You can check the shipping status at www.hongkongpost.com. For some countries online tracking is available at the post office website. Please note there can be delay in the status update, which is different from tracking with courier companies such as UPS. |
| Q:How can I pay for the transaction? |
|
| A:You need a Paypal account to pay for the transaction. Paypal is free to use and available in most countries. Please visit www.Paypal.com.
If you want to pay with other methods. Please contact us BEFORE bidding the item. |
| Q:What does Pre-order mean? |
|
| A:A pre-order item is a product that is not in stock now. It may be a brand new product to be launched in the coming time. Or it can be an existing product which is out of stock now. You may reserve a pre-order product by buying it now. When the product is in stock we will ship it at once. Please contact us for the release date of the item if needed. |
| Q:When will you ship the item after payment is made? |
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| A:For in-stock products we will ship the gooods within three days after payment is settled. For Pre-order products we will ship within five days after the products are in stock. |
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