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| Q:When can I expect my order to arrive? |
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| A:We aim to send all orders on the day they are received (before 12-00pm), expect for weekend orders which are sent on Monday.
We will contact you if any items are out of stock.
UK orders will normally be with you within 1-2 working days of dispatch. Europe is normally 3-4 working days and the Rest of the World is normally 5-7 working days. |
| Q:Why is the p&p fee shown on eBay more than I was expecting? |
|
| A:This is because we use a 3rd party checkout page, once you enter your name and address in to the checkout page you will be given the correct p&p fee for your order. |
| Q:Do you ship internationally? |
|
| A:We are happy to ship internationally, please review the 'Shipping Charges Explained' section for the product you are interested in to work out the shipping price. Please use our Shipping Rate Calculator if your shipping zone is not listed. However please do contact us if you are at all unsure or have any questions. |
| Q:Do you combine shipping? |
|
| A:Yes! Simply order your first item and before paying select the option to purchase more items from the same seller.
Do this for all your items until the last item in your shopping list, then continue to checkout and all your items should be ready to be paid for and your shipping fee will be automatically calculated and combined. |
| Q:How much is the Shipping and Handling Charge? |
|
| A:The shipping and handling charges are different for each product. please check the charge on each listing on the 'Shipping Charges Explained' section. The charges also vary within each country. Please use our Shipping Rate Calculator if your shipping zone is not listed. Otherwise please contact us for a shipping quote. |
| Q:Can I collect? |
|
| A:I'm sorry to say we are unable to offer a collection service for items purchased through eBay. However you are welcome to visit our showroom where you can purchase the items over the counter.
Please call 01543 263327 for any showroom enquiries, such as stock availability and price. |
| Q:What happens to my order if I am not in when the courier/postman attempts to deliver it? |
|
| A:If you are not in when the courier/postman attempts delivery they will leave a calling card which will provide you with a direct contact number for your local depot. You then simply call them to arrange an alternative delivery date or to collect the parcel directly from your local depot, which they will be more than happy to help you with. |
| Q:Can I pay for my order over the phone? |
|
| A:Yes! You are welcome to pay for your order over the phone with a Debit/Credit card (Excluding American Express).
Please call: 01543 268907 (Lines open Monday - Friday 9am till 5pm. |
| Q:What type of payments do we accept? |
|
| A:We accept payment by PayPal, personal cheque, postal order, and card payments.
International bidders please note that we only accept payment by PayPal in GBP £ Sterling Pounds and Card payment.
All cheques should be made payable to Decor Supplies and sent to:
Decor Supplies
Unit 23
Britannia Way
Lichfield
Staffordshire
WS14 9UY |
| Q:Do you provide wallpaper samples? |
|
| A:Yes! You can purchase wallpaper samples from our eBay shop. Please return to the item detail page where you should find a link labeled 'Order a Sample' this will take you to our wallpaper sample advert where you will be able to order any samples you require.
Please note we have had to start charging a small fee to cover our postal costs. |
| Q:Do you provide wallpaper samples? |
|
| A:Yes! You can purchase wallpaper samples from our eBay shop. Please return to the item detail page where you should find a link labeled 'Order a Sample' this will take you to our wallpaper sample advert where you will be able to order any samples you require.
Please note we have had to start charging a small fee to cover our postal costs. |
| Q:Do you have a shop? |
|
| A:Please feel free to visit our showroom, with a total of 4,500 Sq ft of selling space, you will find a vast selection of wallcoverings, paints, fabrics, along with decorating tools and sundries.
Showroom Address:
Unit 23 Britannia Way
Lichfield
Staffordshire
WS14 9UY
Open: Mon - Fri 8am till 5:30pm
Saturday 9am till 5pm
CLOSED SUNDAY |
| Q:What's your returns policy? |
|
| A:We’re happy to offer a refund/exchange on unused items that are returned in their original condition with their original packaging within 30 days.
Please note the buyer is responsible for the cost of returning items and we are unable to refund any postage costs, (except where goods are received faulty). |
| Q:Do you sell more than what I can see on your eBay shop? |
|
| A:Yes! We have accounts with most of the leading decorating manufacturers, so even if you can't see it listed on eBay we may be able to order it in for you. Please contact us and we will do our best to help you out. |
| Q:What are your operating hours / response times? |
|
| A:Our Internet team are here Mon-Fri 9am. till 5pm.
We aim to respond to all enquiries and emails within 1 working day, excluding over the weekend which are dealt with as soon as possible on the Monday.
Please note that Monday is our busiest day and although we will aim to answer all of our weekend e-mails on Monday this is not always possible. |
| Q:What should I do if my item does not arrive in the expected time? |
|
| A:Please contact us either by e-mail, sales@decorsupplies.co.uk or by phone 01543 268907. Please note that our office hours are as follows: Monday to Friday 9am till 5pm. |
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