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Returning Goods - Our Returns Policy:

We hope that you're pleased with your purchase from the dabs outlet; however we do understand that occasionally, you may need to return goods to us. We've set out below the main reasons why goods tend to be returned.

Goods are faulty on arrival
If you find that your goods are faulty on arrival, then you are entitled to a replacement or a refund. Please note that you must contact us within 28 days of receipt of the order. In instances where we are unable to source a like-for-like replacement a refund will be issued.

Goods have become faulty during use
If your goods become faulty after delivery, and within the warranty period, then you are entitled to a replacement or a refund. Please note that in instances where we are unable to source a like-for-like replacement a refund will be issued.

Goods Damaged On Arrival
If you discover that your goods are visibly damaged on arrival, you should either write on the delivery note that the packaging is damaged, or refuse to accept the delivery. Please contact us within 14 days with details of the damage. This will help us considerably in raising the matter with our appointed courier.

Once the damaged goods have been received back into our warehouse, then we will replace or refund them.

If You Have Simply Changed Your Mind

If you have ordered goods and/or services from us, but then simply decided that you wish to cancel your order, then you are entitled to do so and have any money that you have paid to us refunded, provided that you cancel within 14 days starting the day after you receive your goods.

If you wish to cancel, please email us at ebaystore@dabs.com. You may also cancel by using the cancellation form.

To meet the cancellation period set out above, you must send your notice of cancellation to us, before the cancellation period has expired.

Please note that you may not cancel any goods ordered from us where any audio or video recordings or computer software has been unsealed by you. You will be responsible for the return and cost of return for any goods cancelled.

You must return the goods to us undamaged and in the original box and packaging, complete with all accessories and manuals / guides including any free gifts (if supplied) within 14 days of cancellation. You will receive a refund via your original payment method as soon as reasonably practicable, but no later than 14 days after we have received the goods. For services you will receive a refund via your original payment method no later than 14 days after you cancelled the service.

Unless we agree otherwise you are responsible for the cost of returning the equipment. We will refund anything you have already paid for the equipment (including the costs of delivery), but may reduce the refund (or where you did not pay for the equipment in full, charge an appropriate amount up to the full value of the equipment) where the equipment is damaged or we consider that the equipment has been used more than absolutely necessary to verify that it was fit for purpose.

If we agree to collect the goods from you, we will charge you for the cost of collection (and we may if we wish deduct this from your refund).

In order to return an unwanted item, the following criteria must be met:

  • You must have contacted us in writing within 14 working days of receipt
  • If the product is computer software or an audio/video recording it must be unopened.
  • The item must be returned complete with ALL accessories and manuals / guides including free gifts
  • The item must be in the original box and packaging

It is your responsibility to return the goods to us in a safe and secure manner and at your cost.

If there are any other issues with your order that are not covered above, please contact us within 14 days of delivery.

How to Return Goods

Please contact us using the link below detailing the reason for the return, whether you would prefer a refund or a replacement and where applicable a description of the fault.

ebaystore@dabs.com

We will contact you with an RMA (Returned Merchandise Authorisation) number.

Please ensure that your item is packaged suitably for transit and that you display the RMA number and returns address clearly on the exterior.

IMPORTANT: Once we've issued an RMA number, it's only valid for 14 DAYS. If we've not received the goods back after 14 days, the RMA number will no longer be valid. It's therefore important that you do send the goods back WITHIN 14 days of the RMA being issued.

Click and Collect Returns

Step 1

Please contact us via the eBay Inbox detailing the reason for the return, where applicable include a description of the fault.

We will contact you with an RMA (Returned Merchandise Authorisation) number.

IMPORTANT: Once we've issued an RMA number, it's only valid for 14 DAYS. If we've not received the goods back after 14 days, the RMA number will no longer be valid. It's therefore important that you do send the goods back WITHIN 14 days of the RMA being issued.

Step 2

Simply package up your parcel and display the RMA number.

We recommend you use the original packaging of the item to send the item back to us. If that's not an option, you should choose a box that is slightly larger than the item to allow for some extra protection. Whichever option you choose, please ensure that the packaging is strong enough for the contents and clearly shows

  • Your RMA number
  • Original order details or parcel label

Step 3

Return your item to the Argos store you originally collected your parcel from with the original order details or parcel label. The Customer Service desk will do the rest for you.

You'll be given a receipt to confirm that you have returned the item.

Step 4

Once the goods have been received back into our warehouse, we will process your refund.