What do I do if I have not received my delivery?
Please email at us ebaystore@dabs.com with your sales order number (it starts with the letters SO) and we'll get back to you quickly with a response.
How much does delivery cost and how long will it take?
All of our listings have free delivery to UK mainland addresses (Except addresses in Northern Ireland, Republic of Ireland and Highlands and Islands) and use our standard 2-3 day delivery service. Please note that we do not dispatch orders on weekends. As soon as your order is dispatched you will receive an email which will contain a parcel tracking number and details of the courier used
Which delivery companies do you use?
The delivery company that we use will depend on the size, weight and value of your order and the address to which you are having it delivered. The main companies that we use are Yodel (formerly known DHL), Royal Mail and Parcel Force.
For Yodel deliveries – please visit the Yodel website and select 'By Parcel number'. Simply enter your consignment number starting "JD00022" in the field marked "From Parcel Number" then click 'submit'. All other fields can be left blank. Alternatively, you may prefer to contact Yodel by telephone on 0844 248 0555
For Parcel Force deliveries– please visit the Parcelforce website and enter your parcel number in the red 'Track your parcel online' box. Alternatively, you may prefer to contact Parcelforce by telephone on 0844 800 4466.
For UPS deliveries, please visit the UPS website and use your consignment number to track your delivery. Alternatively, you may prefer to contact UPS by telephone on 08457 877 877.
For Royal Mail deliveries – there is currently no tracking service available for Royal Mail deliveries but please note that they can take up to 5 days. If you have not received your parcel within this time please contact us.
Where do you deliver to?
We currently only deliver to mainland UK addresses(Except addresses in Northern Ireland, Republic of Ireland and Highlands and Islands)and unfortunately are unable to accept orders to PO Box, BFPO and International addresses.
Can I have my order delivered to an alternative address?
Yes, if you would like your order delivered to a work address or that of a friend/family member please let us know when you are placing your order. Please note that once you have placed your order we are unable to change your delivery address so please ensure that you specify this when ordering.
Can I upgrade to a faster delivery service?
We're sorry but we are unable to change our standard delivery method.
What happens if I'm not at home to accept delivery?
If you are not available to sign for your delivery, the courier will leave a card to advise that delivery has been attempted. To re-arrange delivery or arrange to collect the parcel please follow the instructions on the card.
Need more help? If you can't find the answer to your question above, please contact us via email ebaystore@dabs.com and we'll get back to you quickly with a response.
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