LAST DATES TO ORDER BEFORE CHRISTMAS
Economy Delivery: 17th December
Express Delivery: 19th December
AS REQUESTED BY MANY CUSTOMERS WE NOW OFFER A NEXT WORKING DAY DELIVERY AT A CHARGE OF £4.98, HOWEVER DO NOT WORRY WE STILL OFFER A FREE STANDARD 1-5 DAYS DELIVERY.
So as valued customers we are now offering a paid £4.98 next working day delivery (Excludes weekends). To qualify for the next working day the cut off for an order is 5pm the day before. However we are still operating the free 1-5 days delivery that our customers love.
Your feedback is important to us which is why we ask every customer who places an order to complete a survey once they've received their goods which helps us highlight areas where we can improve. Based on this feedback we have decided to introduce two new delivery partners to deliver the bulk of our orders.
We are very pleased to announce that the vast majority of orders will be delivered by either Royal Mail or UPS. Both of these couriers offer an excellent service and we are very pleased to have them on board.
The courier chosen to deliver your parcel will depend on the size and weight of the goods you have purchased along with your location. As soon as your order has been dispatched we will email you with the details of the courier along with your tracking number. You can find more about the couriers we use and their contact details on our delivery details page.
What do I do if I have not received my delivery?
Please email us at email@example.com with your sales order number (it starts with the letters SO) and we'll get back to you quickly with a response.
How much does delivery cost and how long will it take?
All of our listings have free delivery to UK mainland addresses (Except addresses in Northern Ireland, Republic of Ireland and Highlands and Islands) and use our standard 1-5 day delivery service. Please note that we do not dispatch orders on weekends. As soon as your order is dispatched you will receive an email which will contain a parcel tracking number and details of the courier used.
Which delivery companies do you use?
The delivery company that we use will depend on the size, weight and value of your order and the address to which you are having it delivered. The main companies that we using now are Royal Mail, Royal Mail tracked and UPS.
For Royal Mail deliveries – the tracking available for your order will depend on the Royal Mail service being used to deliver your parcel. If your consignment number is a 13 digit number and starts with the letter F then you can track your delivery by visiting the Royal Mail website. For parcels sent via PacketPost where the consignment number starts with the letters RB there is currently no tracking service available but please note that they can take up to 5 days. If you have not received your parcel within this time please contact us.
For UPS deliveries, please visit the UPS website and use your consignment number to track your delivery. Alternatively, you may prefer to contact UPS by telephone on 08457 877 877.
For Parcel Force deliveries – please visit the Parcelforce website and enter your parcel number in the red 'Track your parcel online' box. Alternatively, you may prefer to contact Parcelforce by telephone on 0844 800 4466.
Where do you deliver to?
We currently only deliver to mainland UK addresses(Except addresses in Northern Ireland, Republic of Ireland and Highlands and Islands)and unfortunately are unable to accept orders to PO Box, BFPO and International addresses.
Can I upgrade to a faster delivery service?
We're sorry but we are unable to change our standard delivery method.
What happens if I'm not at home to accept delivery?
If you are not available to sign for your delivery, the courier will leave a card to advise that delivery has been attempted. To re-arrange delivery or arrange to collect the parcel please follow the instructions on the card.
Need more help? If you can't find the answer to your question above, please contact us via email firstname.lastname@example.org and we'll get back to you quickly with a response.