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Deliveries – everything you need to know:

AS REQUESTED BY MANY CUSTOMERS WE NOW OFFER A NEXT WORKING DAY DELIVERY AT A CHARGE OF £4.98, HOWEVER DO NOT WORRY WE STILL OFFER A FREE STANDARD 1-5 DAYS DELIVERY.

So as valued customers we are now offering a paid £4.98 next working day delivery (Excludes weekends). To qualify for the next working day the cut off for an order is 5PM the day before. However we are still operating the free 1-5 days delivery that our customers love.

Your feedback is important to us which is why we ask every customer who places an order to complete a survey once they've received their goods which helps us highlight areas where we can improve. Based on this feedback we have decided to introduce two new delivery partners to deliver the bulk of our orders.

We are very pleased to announce that the vast majority of orders will be delivered by either Royal Mail or UPS. Both of these couriers offer an excellent service and we are very pleased to have them on board.

The courier chosen to deliver your parcel will depend on the size and weight of the goods you have purchased along with your location. As soon as your order has been dispatched we will email you with the details of the courier along with your tracking number. You can find more about the couriers we use and their contact details on our delivery details page.

What do I do if I have not received my delivery?
Please email us at ebaystore@dabs.com with your sales order number (it starts with the letters SO) and we'll get back to you quickly with a response.

How much does delivery cost and how long will it take?
All of our listings have free delivery to UK mainland addresses (Except addresses in Northern Ireland, Republic of Ireland and Highlands and Islands) and use our standard 1-5 day delivery service. Please note that we do not dispatch orders on weekends. As soon as your order is dispatched you will receive an email which will contain a parcel tracking number and details of the courier used.

Which delivery companies do you use?
The delivery company that we use will depend on the size, weight and value of your order and the address to which you are having it delivered. The main companies that we using now are Royal Mail, Royal Mail tracked and UPS.

For Royal Mail deliveries – the tracking available for your order will depend on the Royal Mail service being used to deliver your parcel. If your consignment number is a 13 digit number and starts with the letter F then you can track your delivery by visiting the Royal Mail website. For parcels sent via PacketPost where the consignment number starts with the letters RB there is currently no tracking service available but please note that they can take up to 5 days. If you have not received your parcel within this time please contact us.

For UPS deliveries, please visit the UPS website and use your consignment number to track your delivery. Alternatively, you may prefer to contact UPS by telephone on 08457 877 877.

For Parcel Force deliveries – please visit the Parcelforce website and enter your parcel number in the red 'Track your parcel online' box. Alternatively, you may prefer to contact Parcelforce by telephone on 0844 800 4466.

Where do you deliver to?
We currently only deliver to mainland UK addresses(Except addresses in Northern Ireland, Republic of Ireland and Highlands and Islands)and unfortunately are unable to accept orders to PO Box, BFPO and International addresses.

Can I upgrade to a faster delivery service?
We're sorry but we are unable to change our standard delivery method.

What happens if I'm not at home to accept delivery?
If you are not available to sign for your delivery, the courier will leave a card to advise that delivery has been attempted. To re-arrange delivery or arrange to collect the parcel please follow the instructions on the card.

Need more help? If you can't find the answer to your question above, please contact us via email ebaystore@dabs.com and we'll get back to you quickly with a response.

Returning Goods - Our Returns Policy:

We hope that you're pleased with your purchase from the dabs outlet; however we do understand that occasionally, you may need to return goods to us. We've set out below the main reasons why goods tend to be returned.

Goods are faulty on arrival
If you find that your goods are faulty on arrival, then you are entitled to a replacement or a refund. Please note that you must contact us within 28 days of receipt of the order. In instances where we are unable to source a like-for-like replacement a refund will be issued.

Goods have become faulty during use
If your goods become faulty after delivery, and within the warranty period, then you are entitled to a replacement or a refund. Please note that in instances where we are unable to source a like-for-like replacement a refund will be issued.

Goods Damaged On Arrival
If you discover that your goods are visibly damaged on arrival, you should either write on the delivery note that the packaging is damaged, or refuse to accept the delivery. Please contact us within 14 days with details of the damage. This will help us considerably in raising the matter with our appointed courier.

Once the damaged goods have been received back into our warehouse, then we will replace or refund them.

If You Have Simply Changed Your Mind

If you have ordered goods and/or services from us, but then simply decided that you wish to cancel your order, then you are entitled to do so and have any money that you have paid to us refunded, provided that you cancel within 14 days starting the day after you receive your goods.

If you wish to cancel, please email us at ebaystore@dabs.com. You may also cancel by using the cancellation form.

To meet the cancellation period set out above, you must send your notice of cancellation to us, before the cancellation period has expired.

Please note that you may not cancel any goods ordered from us where any audio or video recordings or computer software has been unsealed by you. You will be responsible for the return and cost of return for any goods cancelled.

You must return the goods to us undamaged and in the original box and packaging, complete with all accessories and manuals / guides including any free gifts (if supplied) within 14 days of cancellation. You will receive a refund via your original payment method as soon as reasonably practicable, but no later than 14 days after we have received the goods. For services you will receive a refund via your original payment method no later than 14 days after you cancelled the service.

Unless we agree otherwise you are responsible for the cost of returning the equipment. We will refund anything you have already paid for the equipment (including the costs of delivery), but may reduce the refund (or where you did not pay for the equipment in full, charge an appropriate amount up to the full value of the equipment) where the equipment is damaged or we consider that the equipment has been used more than absolutely necessary to verify that it was fit for purpose.

If we agree to collect the goods from you, we will charge you for the cost of collection (and we may if we wish deduct this from your refund).

In order to return an unwanted item, the following criteria must be met:

  • You must have contacted us in writing within 14 working days of receipt
  • If the product is computer software or an audio/video recording it must be unopened.
  • The item must be returned complete with ALL accessories and manuals / guides including free gifts
  • The item must be in the original box and packaging

It is your responsibility to return the goods to us in a safe and secure manner and at your cost.

If there are any other issues with your order that are not covered above, please contact us within 14 days of delivery.

How to Return Goods

Please contact us using the link below detailing the reason for the return, whether you would prefer a refund or a replacement and where applicable a description of the fault.

ebaystore@dabs.com

We will contact you with an RMA (Returned Merchandise Authorisation) number.

Please ensure that your item is packaged suitably for transit and that you display the RMA number and returns address clearly on the exterior.

IMPORTANT: Once we've issued an RMA number, it's only valid for 14 DAYS. If we've not received the goods back after 14 days, the RMA number will no longer be valid. It's therefore important that you do send the goods back WITHIN 14 days of the RMA being issued.

Click and Collect Returns

Step 1

Please contact us via the eBay Inbox detailing the reason for the return, where applicable include a description of the fault.

We will contact you with an RMA (Returned Merchandise Authorisation) number.

IMPORTANT: Once we've issued an RMA number, it's only valid for 14 DAYS. If we've not received the goods back after 14 days, the RMA number will no longer be valid. It's therefore important that you do send the goods back WITHIN 14 days of the RMA being issued.

Step 2

Simply package up your parcel and display the RMA number.

We recommend you use the original packaging of the item to send the item back to us. If that's not an option, you should choose a box that is slightly larger than the item to allow for some extra protection. Whichever option you choose, please ensure that the packaging is strong enough for the contents and clearly shows

  • Your RMA number
  • Original order details or parcel label

Step 3

Return your item to the Argos store you originally collected your parcel from with the original order details or parcel label. The Customer Service desk will do the rest for you.

You'll be given a receipt to confirm that you have returned the item.

Step 4

Once the goods have been received back into our warehouse, we will process your refund.

FAQ:

Can I amend my order?
Sorry no. Once your order has been placed we cannot amend any item(s), quantities, or add or remove items. We are also unable to change the delivery address.

What do I do if I have not received my order?
Simply email us at ebaystore@dabs.com with your sales order number (it starts with the letters SO) and we’ll get back to you as soon as we can.

What do I do if my product is faulty?
Simply email us at ebaystore@dabs.com with your sales order number (it starts with the letters SO) and a description of the fault we’ll get back to you as soon as we can.

What Payment methods do you accept?
We currently only accept payment via PayPal.

When will I be charged?
All of our listings are "Buy It Now" meaning that immediate payment is required. Your PayPal account will be charged immediately.

Will I receive confirmation of my order?
You will receive an email from us confirming your purchase and a confirmation email from PayPal when we have received your payment.You will also receive an email once your order has been dispatched which will tell you which courier your order was sent with and a tracking for your parcel.

Will you accept offers on price?
Sorry no. The prices that you see are the prices that will be charged. It is our company policy that prices are non-negotiable.

What is the warranty period on the products in Dabs Outlet?
All our listings come with a 12 month warranty unless otherwise stated.

How much will delivery cost me?
Delivery is free and uses our standard 1-5 day delivery service. For more details on delivery please see our delivery page

Can I track my delivery with the courier?
In most cases yes. Please see our delivery page for full details on how to track your delivery.

About us

Contact Us

Please email us at ebaystore@dabs.com and we'll get back to you quickly with a response. We are open between 9am and 5pm 5 days a week.

Design, Listings Management, Sales Strategy, Customer Service