 |
| Q:How much do I need to pay for the item? |
|
| A:Total amount you need to pay for one unit is the UNIT PRICE + POSTAGE. |
| Q:Do you offer bulk order discount? |
|
| A:We offer bulk purchase discount for order more than 10 units of the same product. Please email us cwtco23@gmail.com including the item number and order quantity for quotation. |
| Q:Do you offer combine postage discount? |
|
| A:Sorry that we do not offer combine postage discount. Please note that you still have to pay postage for each item as postage is calculated based on the weight and size of the parcel. Besides, our postage also includes packing, warehouse and other expenses. |
| Q:I have sent numerous email, but do not receive any reply. |
|
| A:Our customer service should reply to your EMAIL box within 24-48 hours (except Sunday and public holiday).
If you still not receive our reply, please check your spam box.
Please contact us through ebay message link, or send us email directly to cwtco23@gmail.com |
| Q:I still not receive my item? Where is it? |
|
| A:Delivery may vary in different countries:
UK / Australia / USA - 10-14 working days
Europe - 14-20 working days
It is common that item may delay due to strict custom inspection (especially in European countries). So, please be patient to wait for the parcel.
Also, we suggest you can check with your local post office, |
| Q:I have purchase few items, but only receive part of them, why? |
|
| A:Normally we will ship all items together, but for large or bulky order, we divide the shipment into two or more separate parcels due to the package size constraint. Please be patient to wait for another parcel to arrive. Please contact us if you have futher question. |
| Q:I still not receive your feedback? |
|
| A:Your feedback will be left automatically by our system after we get the positive feedback from you. Please contact us through ebay message if you have problem in receiving feedback. |
| Q:I make a mistake for the order, can I cancel it? |
|
| A:Yes if the order still not pay, please email us to cwtco23@yahoo.com.hk and states the item number and your ebay id, our customer service will send you a Mutual Agreement Message through ebay, and this require your respond and agree to complete the cancellation. |
| Q:Why I receive the unpaid reminder from you? |
|
| A:For any unpaid item, we will send you the unpaid reminder through ebay automatically, and if item still not pay after the reminder, we will put the unpaid strike on you.
Below are some special unpaid cases, please email us to remove the unpaid reminder for you. |
| Q:: I do not have paypal account, do you accept other payment method? |
|
| A:We ONLY accept below payment method:
(1) Paypal payment
(2) Send CASH (US dollars, British Pounds, Euro, AU dollars) via Airmail – please email us for more details.
We DO NOT accept other payment like bank transfer, credit card, money order, cheque. |
| Q:: I have problem in the payment link in ebay, how can I pay you via paypal directly? |
|
| A:Our paypal email address is cwtco23@yahoo.com.hk, please note that this is different from our ebay contact email.
You can pay us through paypal directly by using the ‘Send Money’ function. Please make sure you state the item number, ebay id and full shipping address in the REMARKS of your paypal payment. |
| Q:I bought few items, but cannot pay them together, why? |
|
| A:As we sell items worldwide, we list our products in different ebay web site. If you purchase items in different ebay site (for example, one from UK and one from US), sorry that eBay do not allow combine invoices for items listed in different eBay site.
Thus, only one combined invoice could be sent for one currency. In this case, you should |
| Q:Where should I put my shipping address? |
|
| A:We will ship to the shipping address in PAYPAL payment. If you need to change shipping address, please mark a NOTE in the paypal payment. Please understand that we may not able to read your email before item ship. |
| Q:When my item will be shipped? |
|
| A:We will ship all items within 1-2 working days once full payment received. We will ship to the address that you provided in PayPal payment. Please note that some payment (e.g. echeque) takes 5-7 business days to clear. |
| Q:How will my item ship? |
|
| A:We shipped all items through Standard Airmail of Hong Kong Post. Sorry that DO NOT offer other shipping carrier. |
| Q:Can you ship my item via express post? |
|
| A:Sorry that we ONLY ship products with standard airmail via Hong Kong Post.
We DO NOT ship by any other services like Fedex / DHL / EMS. |
| Q:I have special request of my shipment, what should I do? |
|
| A:Please mark your request of color, or any special instruction regrading shipment in the NOTE of paypal payment. As our aim is to handle the shipment as fast as we can, so we may not able to read all email before shipment. Thanks for your understanding. |
| Q:I want to have tracking number for my shipment, what should I do? |
|
| A:Please pay the optional insurance if you need a tracking number for the shipment. Kindly contact us before you pay, and we will quote you the extra fee for sending registered airmail with tracking number. |
| Q:If I purchase more then one items, you will ship them together in same parcel? |
|
| A:YES, we always help customers to combine all items into one parcel to avoid lost shipment and they are delighted to get all items at once, but we may also divide the shipment into 2 or more separate parcels if the size too large.
If you have concern regarding custom, or any other reason, we can also ship each item in separate package. |
| Q:Do I have to pay tax? How do you declare the item? |
|
| A:We shipped all our parcels as GIFT and put low declared value for custom. Also, we do not include any invoice within package. So, most customer do not have to pay tax for the custom. If you have special request (e.g. not to mark as gift or request invoice in parcel), please email us before payment or mark a note in your paypal payment. |
| Q:How do I check the status of tracking number? |
|
| A:Please input your tracking number in below link from Hong Kong Post:
http://app3.hongkongpost.com/CGI/mt/enquiry.jsp |
| Q:What is your warranty policy? |
|
| A:We offer 30 days warranty period for all products. Defective item must be reported to us by email within the warranty period. Buyer have to return the faulty item for new replacement at their cost. No refund will offer. |
| Q:I have problem with my product, what should I do? |
|
| A:When you entcounter problem with product received, please refer to our FAQ if there is common problem of your product.
If the above not help, please contact us through ebay message, state below information.
- Item number
- ebay id
- Detail description of problem
- Provide photos / video if possible |
| Q:Simulator cable |
|
| A:Please make sure you have install the software.
You can download the latest version at http://www.flying-model-simulator.com or http://n.ethz.ch/student/mmoeller/fms/index_e.html
After install the software, you have to complete the setup within as well. |
| Q:AA and AAA rechargeable batteries |
|
| A:- charge the batteries for 10-12 hours
- the rechargeable batteries may not compatible with some rapid fast charger (1-2 hours charge), please try to charge the batteries again with standard charger.
If you have tried above and still have problem, please test all batteries, and email of number of batteries have problem. |
| Q:RC mini helicopter (1) |
|
| A:No response from helicopter
- it is require to make the connection between helicopter and the transmitter
- Push the the throttle to the top and hold for 4-5 seconds
- please read instruction manual for more information |
| Q:RC mini helicopter (2) |
|
| A:Charging
- to charge the helicopter, the helicopter need to be switch OFF when charge.
Select channel for helicopter
- some model allow user to select preferred channel (A / B / C)
- to change to another channel, please switch OFF both helicopter and transmitter, switch the button to the prefer channel, then connect them again. |
| Q:RC mini helicopter (3) |
|
| A:Helicopter just spin, difficult to control
- There is a trim button at the controller that allows you to adjust the control. Please continuous press the trim button until it fix. It may takes some time to adjust and try the best way to make the helicopter stable. |
| Q:Torch T-6 (1) |
|
| A:Some customer may have problem that only 2 or 4 LEDs on (not 6), this problem may due to insufficient power. Please try to use brand new batteries, or fully charged batteries again.
It is necessary to tighten the screw cap at end of the flashlight very hard.
Could you please try to screw the bottom handle tightly. |
| Q:Torch T-6 (2) |
|
| A:Would you please try to change to use the brand new or fully charged battery for the torch.If you used as a longer torch, you have to put 4xCR123A or 2x18650 whereas if you used for a shorter torch, you have to put 3xCR123A. Please to extact the middle part to see if you can use. |
| Q:User Instruction for 12 LED Torch |
|
| A:There is two ways to switch on the torch:
(1) Press the button at the back, press and hold to keep the light on, it will be off once you release button.
(2) To keep the light on all the time, you have to screw the torch tail. |
| Q:Manual for Speed Controller |
|
| A:Please kindly refer to below document:
http://www.bidproduct.com/part/ESCforAll.pdf |
| Q:Hard Disk Case |
|
| A:- All models of hard disk case are plug and play. No driver needed.
- For new hard drive
1) Go to 'Start' menu
2) Right click on ‘My Computer’
3) Select ‘Manage’
4) Go to ‘Storage’, ‘Disk Management’
And you will be able to format your new hard drive there. |
| Q:PCI SATA card |
|
| A:- The PCI SATA card is not bootable
- Customer can email us for the driver if you fail to install the driver from CD |
| Q:The currency in ebay is not the currency in our country, how much is it actually? |
|
| A:You can check the currency exchange rate at www.xe.com
Please note that currency exchange rate may be different when you pay. So, please do double check again before you pay. |
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