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Returns, cancellations and faulty goods policy

Quick Guide

• For ALL returns & exchanges, email us at: curryspcworldoutlet@knowhow.com

• Returns are FREE

• Email us for EASY returns options, a label & instructions

• Refunds are paid once your product is back with us

• For more information, read on...

 

Warranties

• ALL of our products come with a reassuring 12 month warranty

 

Problem with your purchase?

Please let us know immediately if you encounter any issues. We’re here to help!

• Please contact our Outlet team by emailing: curryspcworldoutlet@knowhow.com

• We'll reply within 24hours (Mon-Fri, 9-5, excluding Bank Holidays) and do our best to help!

 

Returns

• Returns are FREE & EASY.

• Simply email us at curryspcworldoutlet@knowhow.com to obtain a return authorisation, a label and instructions on how to return the purchase

• All returns must be authorised, so please email us if you need to return an item

 

Cancellations / Non-faulty returns

• If you change your mind, and wish to return your order, you must notify us of the same within 14 calendar days of the date of delivery.

• Unwanted returns are not accepted after this period.

• To qualify for a refund, unwanted products must be:

- unopened
- in an ‘as new’ condition
- unused, without installation or data input
- in the same condition as supplied to you
- complete with any accessories and free gifts offered with it
- with the original box and unopened packaging

• Unwanted products cannot be accepted after 14 days if any of the above criteria are not met.

• The right of cancellation does not apply in the following circumstances:

-When the product seal has been broken on any DVDs, CDs, memory cards or software, including games
- On any personal hygiene products such as shavers, hair care products
- On headphones, where the seal on the packaging is broken
- If you want to return a Software Product Activation Key card which is not faulty, the silver strip on the back of the card must be fully intact as new

• If a product is returned as unwanted, but the above conditions are not met, no costs will be refunded.

• Serial numbers of all parts and products will be verified against the returned item/s. If the serial number/s of the returned item/s are found not to correspond with the original serial number/s, no costs will be refunded.

• Any form of investigation, intervention or repair undertaken on your purchase by any party other than Dixons Carphone PLC will result in the invalidation of the applicable product warranty, and a return will not be accepted and no costs will be refunded.

• All warranties are non-transferrable.

 

Faulty products

• Currys/PC World Outlet provides a 12 month warranty on ALL faulty products, applicable from the date of payment.

• If your item develops a fault within 12 months, a full refund will be offered, once the product has been returned to the Outlet team.

• To qualify for a refund the product must be:

- in the same condition as supplied to you
- complete with any accessories and free gifts offered with it
- if possible, with the original box and packaging

• The above warranties do not cover non-faulty products, nor issues caused by accident, neglect, misuse or normal wear and tear.

• If a product is returned as faulty but found not to have a manufacturing fault or if a fault has developed as a result of accident, neglect or misuse, no costs will be refunded.

• Please note - we do not stock spare parts, and are unable to send replacement parts

• Currently, we cannot offer a repair service on Outlet products

• Serial numbers of all parts and products will be verified against the returned item/s. If the serial number/s of the returned item/s are found not to correspond with the original serial number/s, no costs will be refunded.

• Any form of investigation, intervention or repair undertaken on your purchase by any party other than Dixons Carphone PLC will result in the invalidation of the applicable product warranty, and a return will not be accepted and no costs will be refunded.

• All warranties are non-transferrable.

 

Exchanges

• An Outlet store sells end-of-line products, so our stock is limited and we may not have a direct replacement available for an exchange.

• If your purchase develops a fault within the applicable warranty period, we may offer an exchange for the same, or a similar product, depending on our current Outlet stock. If we don’t have stock available for an exchange, an exchange will not be available to you.

• All exchanges are at the discretion of Currys/PC World Outlet.

• The exchange of CD's, DVD's and computer software may be restricted to the same product.

• If a product is returned as faulty but found not to have a manufacturing fault or if a fault has developed as a result of accident, neglect or misuse, no exchange will be provided, and no costs will be refunded.

• Serial numbers of all parts and products will be verified against the returned item/s. If the serial number/s of the returned item/s are found not to correspond with the original serial number/s, no exchange will be provided, and no costs will be refunded.

• Any form of investigation, intervention or repair undertaken on your purchase by any party other than Dixons Carphone PLC will result in the invalidation of the applicable product warranty, and a return will not be accepted and no costs will be refunded.

• All warranties are non-transferrable.

 

Repairs

• Currently we cannot offer a repair service on any Outlet products

• A repair via the product manufacturer may be available, depending upon the nature and terms of any manufacturer warranty with the product. Please contact the manufacturer directly

• We are unable to confirm what manufacturer warranty is contained within Outlet products, nor whether the manufacturer will honour any guarantees.

 

Refunds

• Your Paypal account will be refunded once we have received your return.

• In all cases, goods must be received before refunds are given.

• We’ll email you once the item is received by our warehouse.

• You can expect your refund to be processed within 48 hours of us confirming we have received the item. You will receive an email confirming your return has been received and a refund has been processed.

• Express delivery costs will only be refunded if you notify us within 14 calendar days of delivery, and :

- you received an incorrect item
- you received a damaged item
- you received a faulty item

• Please note that it can take up to 5 days for a refund to appear in your PayPal account.

 

Can I send the item back myself?

• All returns must be authorised, so please email us if you need to return an item

• Simply email us at curryspcworldoutlet@knowhow.com to obtain a return authorisation, a label and instructions on how to return the purchase

• Dixons Carphone plc will not be held responsible for any loss, damage or costs incurred by the customer if our returns procedure is not adhered to fully

 

Can a Currys or PC World retail store help?

• Our high street retail stores are not able to provide technical support or refund any Currys/PC World Outlet purchases

• All returns must be authorised, so please email us if you need to return an item

• Simply email us at curryspcworldoutlet@knowhow.com to obtain a return authorisation, a label and instructions on how to return the purchase