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Frequently asked questions

General

"Delivery"

Please go to the "Delivery" information section located on our store home page for details, or click here

"Returns"

Please go to the "Returns" information section located on our store home page for details, or click here

"Contact Us"

Please go to the "Contact Us" information section located on our store home page for details, or click here

 

About our Products

What does “NEW” mean?

When an item is listed as "New" it means there is an intact manufacturer's seal, and the item is brand new and pristine. We do not open sealed products.

Some product boxes are unsealed, as supplied by the manufacturer at the point of sale, and are brand new, pristine, and listed as “New”.

 

What does “NEW OTHER” mean?

When an item is listed as "New Other" it means the product is brand new and sealed, though the product box has minor box damage.

 

What does “USED” mean?

A product is listed as "Used" or "Unsealed" when the manufacturers seal on the product box has been broken.

“Used” products may have minor wear or damage to the box, such as small tears, minor edge depressions or appear a little aged. The product itself may be pristine or have very minor signs of handling or use, which do not affect the functionality of the product.

“Used” items may be aged stock, ex-display from a Currys PC World retail store, or an unwanted, opened product returned by a retail customer.

All unsealed, "Used" products are visually inspected and will be deemed saleable. If the product has heavy box damage or missing parts, this will be stated in the product listing.

If a product listing states "Heavy box damage", this means the product box will have more significant damage, such as crushing, holes, tears, rips or more prominent label damage. The product within the box will have been deemed undamaged and saleable.

 

What does “REFURBISHED” mean?

When an item is listed as "Refurbished", this means the unit has undergone a process of mechanical repair, reworking and/or parts replacement, to restore the unit to full working order.

Currys PC World Outlet is unable to confirm the precise nature of the mechanical refurbishment of each unit. However, the products have been professionally checked and tested.

Refurbished products are supplied in plain packaging, not the original manufacturer packaging and do not contain the manufacturers manual / user guide.

The cosmetic condition of our “Refurbished” products is detailed in the product listing, and will be graded A or B. For further details, please refer to individual product listings, or see below for definitions.

 

What are GRADE A Refurbished products?

Grade A refurbished products may possess very minor sign of cosmetic wear or handling, including light scratches or scuffs, which do not affect the performance of the product.

Grade A refurbished products are fully operational & function as intended.

Refurbished products are supplied in plain packaging, not the original manufacturer packaging and do not contain the manufacturers manual / user guide.

Refurbished Desktop and All-in-One PC's will be supplied with a generic, non-original keyboard and mouse, where these are included with the product.

 

What are GRADE B Refurbished products?

Grade B refurbished products may be cosmetically challenged, with more noticeable flaws and cosmetic wear, including scratches, chips or other forms of cosmetic damage, which do not affect the performance of the unit

Grade B products may have missing, or non-original parts (eg. software, screw covers, rubber feet)

Grade B refurbished products are fully operational and function as intended

Refurbished products are supplied in plain packaging, not the original manufacturer packaging and do not contain the manufacturers manual / user guide.

Refurbished Desktop and All-in-One PC's will be supplied with a generic, non-original keyboard and mouse, where these are included with the product.

 

Installation

We are currently unable to provide an installation service on any Outlet purchases.

 

Recycling your old appliances

We’ll take away your old appliance for free recycling. We do this as standard when you order a replacement large appliance from us. Learn more on our Recycling page

 

Warranties

Currys/PC World Outlet provides a warranty on faulty products as detailed below. All warranty periods are applicable from the date of payment.

Products sold as "New" - 12 month warranty

Products sold as "New Other" - 12 month warranty

Products sold as Grade A "Refurbished" - 12 month warranty

Products sold as Grade B "Refurbished" - 6 month warranty

Products sold as "Used" - 3 month warranty

All computing components/spares sold as "Reburbished" - 3 month warranty

We cannot provide additional or extensions to the above warranty periods.

We are unable to confirm what manufacturer warranty is contained within the product, nor whether the manufacturer will honour such guarantee.

Please refer to our "Returns" information section located on our store home page for further details about warranties and returns, or click here

 

Payment

Payment methods

We only accept payment via PayPal.

Both our “Buy It Now” and “Auction” listings require immediate payment.

Payment is charged to your PayPal account immediately.

We currently do not accept payments by debit/credit card, bank transfer, cheque or postal order.

If you are unsure how to use PayPal or are having problems with your account, you may contact PayPal's Customer Support Line on 0870 730 7191.

Order confirmation

You will receive an email confirming your purchase and a confirmation email from PayPal when we have received your payment.

You will also receive an email confirming when your item has been despatched.

Offers on price

It is company policy that prices are non-negotiable.

To contact us, please refer to the "Contact Us" information section of our shop or product listings, or click "Send Us a Message"


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