Creative Craft and Design:
Browse through our catalogue and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on “checkout” You will then be asked to provide details so that we can process the order. Orders can only be sent to the registered eBay/PayPal address of the cardholder placing an order.
We try to process all orders, where possible, within 24 hours. Whilst most items will be dispatched within one working
day. All items sent by "Free Shipping" will be sent by Second
Class Post, please allow 3-5 days for delivery. You can always upgrade
to expedited delivery it you need your items sooner. Delivery time within Europe
is normally 5-7 days Rest of World. Where air mail is selected, the
delivery time is normally 7 - 10 days. Where SURFACE mail is selected the delivery time will be much longer 2-5 weeks.
We accept payment by PayPal, (our preferred method. Safe online payments that allow you to pay with your credit or debit card.) Cheques and Postal Orders, (sent by registered mail, please make them Payable to:
Melissa Walker) Buyers from outside the UK please note: WE ONLY ACCEPT
PAYMENT BY PAYPAL.
At Creative Craft and Design, we want you to receive your purchase in the same great condition it left us. We use only good quality, new materials for packaging and take great care to insure that happens. We too buy online and can assure you NO ONE takes better care of your purchases. In the unlikely event that an item should arrive damaged due to our negligence, simply return the item and a replacement will be mailed out within one working day, free of any charge.
Deliveries to UK mainland (inc. Northern Ireland)
When an item is not marked "Free Shipping", the postage cost per item should be shown along side the item description, if it is not, please email
Creative Craft and Design (LINK)
for a quote. Items mailed within the UK will normally be sent second class and insured for £30.00. Heavier items may be sent Parcel Force 48 hour and will normally be insured for the full replacement value of the item. If a buyer requires enhanced insurance, Special Delivery or an expedited service please email the above for a quote BEFORE placing your order.
Creative Craft and Design reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate.
Overseas & non-mainland UK:
For overseas and non-mainland UK deliveries, postage will be charged at cost PLUS a small fee for packaging and handling. The postage cost per item should be shown along side the item description, if it is not, please email us
(LINK) for a quote. Items mailed outside the UK will normally be sent Airmail and insured for £30.00. Heavier items may be sent Surface mail (if selected) and will normally be insured for £30.00. If a buyer requires enhanced insurance or an expedited service please email the above for a quote BEFORE placing your order. Biker Buys reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate. Enhanced insurance up to a value of £200.00 starts at just £1.00 extra and is highly recommended.
If you are not happy with your purchase, please notify us (via email is
OK, LINK) and return it to us within 14 days. We will give a refund, provided the goods are returned in the same perfect condition they were dispatched, and in their original packaging. Please return the delivery note with the item and state the reason for the return. We do not refund postage costs unless an item arrives damaged due to our negligence. Items lost or damaged in the post that have been packed correctly are usually insured, we will fill out any necessary claims forms at the post office on your behalf and liaise with the correct Postal service to achieve a satisfactory outcome on your behalf. In the event that this becomes necessary please be aware we reserve the right to process a refund as soon as we have clearance from the Royal Mail/Parcel Force, this can take several weeks but we will endeavour to keep you informed of all developments as appropriate. Free items sent with purchases MUST be returned with the original purchase to qualify for a full refund.