We have a no quibble returns policy and so if you are at all unhappy with any of your items, we will give you a full refund, provided that you return them to us unused with original labels and packaging, including proof of purchase within 14 days. A returns form is included in your parcel. This slip is your proof of purchase. Please complete the returns form and enclose it with the goods.
How to return
Collect+ is a convenient way to return parcels at any one of their 4,500 local stores for a fixed price of £3.50.*
*Collect+ service is available to UK Mainland, Northern Ireland and the Isle of Wight only.
If you have any questions, don't hesitate to give us a call on 0843 658 4998 or email us at firstname.lastname@example.org
If you choose to post your return then send to this address:
Craghoppers Outlet Store
Stretford Motorway Estate
Please Note: When sending a return, the parcel and postage costs are your responsibility. Therefore we recommend that you request a proof of posting certificate available from your local Post Office free of charge so in the event of loss you can claim from Royal Mail.
Returning Faulty Items
If you experience a fault with one of your items, please contact the Customer Services Team either by telephone or via e mail prior to returning the item or we will not be able to process the return for you.
We do not exchange items; we only refund returns and so if you required another item you would have to replace the order.