In the event that
your item has not been delivered please do contact and advise us.
For items sent
Royal Mail First or Second Class, (standard or recorded) or Standard
Parcels we will process and claim for non-delivery once 15 working days
from the date of shipping have elapsed.
We are not able to process claims for these standard shipping services
until this time has elapsed. See
Mail website for details of their services
Our aim is for for you to be 100% satisfied. If you are not completely satisfied you may return your goods within 14 working days of receipt for a full no-quibble refund (less shipping charges). After 14 working days have lapsed we may charge a restocking fee of 25%. We will always inform you if this is to be the case. You are responsible for the return of Goods.
All NEW (items listed as NEW in the item description)goods are supplied with a 12 month warranty. At our discretion we will offer to replace, repair or refund faulty NEW goods. All Used (items listed as USED in the item description)carry NO warranty unless the item description specifies otherwise, but may be returned within 14 days under our returns policy (You pay return carriage and carriage is not included in any refund).
Our descriptions and technical information are provided in good faith and are from manufacturers published information where available. We cannot be held responsible for errors that may be contained in them. Please check with manufactures websites for latest data sheets and detailed technical information on products (especially if we have not provided any technical information) and satisfy yourself that they meet your requirements before you order.
By placing an order you are accepting the full terms and conditions below.
Sale of Goods Act, Distance Selling and Electronic Commerce Regulations
We fully comply with The Sales of Good Act and the regulations set out in The Consumer Protection (Distance Selling) Regulations 2000 (SI 2000 No. 2334), and The Electronic Commerce (EC Directive) Regulations 2002 (SI 2002 No.2013).
We accept Paypal, Cheques and Postal Orders. We can also accept Bank transfers, contact us for details. Payments must be received within 7 working days.
We will always attempt to dispatch your goods within 4 working days.
However, occasionally this may not be possible. You will be kept informed
of your order's progress via email.
We strive to dispatch
goods within four working days. Our office is open 9.00am to 4 pm monday
to thursday (our working days), but we cannot guarantee delivery times.
Please choose 'Special Delivery' shipping option for guaranteed UK next
working day delivery.
We do not offer
time guaranteed overseas shipping.
Please Note we
are open from 8.00am to 4.00pm Monday to Thursday (UK time)
Our shippers call
at 4.00pm each working day (monday to thursday).
All items are
sent as standard by Royal Mail First Class Post at buyers risk, we obtain
a 'Proof of Postage' when we dispatch. This is NOT a service with a
guaranteed delivery time. If you require additional insurance (over
the standard £20 covered by First Class Post) or a Guaranteed
delivery or traceable delivery, please contact us and we can advise
the other delivery options available to you.
Your right to cancel.
Connect Audio is a responsible on-line trader and We conform to the distance
selling regulations and We want You to be 100% happy with your purchase.
If You are
in any way unhappy with your purchases You may change your mind within 14
days of receipt of your purchase, and return an item for refund providing
it remains in new, unused and in re-saleable condition. (Goods are not supplied
The return postage costs are at the buyer's expense and We recommend
the use of a traceable return method, such as Royal Mail ‘Signed For’ or
similar. We will refund the item value only (there is no refund available
for delivery costs or retur shipping). No refunds will be made until the item has been received
by us in satisfactory condition. You MUST inform us within 14 days of receipt
of your Goods that you wish to cancel the purchase, and obtain a Return Authorisation
Note. The Goods must then be returned to us within 14 days of your notification
to us of your intent to cancel the purchase and our issue of a RAN. It is
your responsibility to ensure the Goods arrive with us safely. Providing
You inform us promptly, and agree to cancel the sale through the ebay system
so that we may reclaim our fees, We will leave positive feedback if you cancel
your sale and goods are returned as above.
Notwithstanding the previous clause, no order for Goods can be cancelled once
the Goods have been delivered without prior written agreement from us and
our issue of a Return Authorisation Note. If we accept the cancellation
We will inform You in writing. A restocking charge of 25% may apply, which
you will be informed of. If you wish to proceed, Goods must be returned
to us in an "as new", undamaged, re-saleable condition and in their original packaging and accompanied by the RAN. You are responsible for all return postage costs and for the safe return of the Goods. We cannot be held responsible for any lost Goods, therefore We recommend the use of a traceable postal service, such as Royal Mail ‘Signed
All NEW (listed as NEW in item listing details) Goods are covered by a 12 month warranty, effective from the date of purchase. At our sole discretion, We will repair or replace the item. If this is not possible, we will refund You the price paid in respect of the Goods. Damage caused through misuse, neglect, tampering, or by using the Goods for something other than their intended purpose, is not covered by warranty. All USED (listed as used in Item details)goods carry NO Warranty implied or expressed unless the Item description specifies otherwise. USED Items may be returned within 7 days under our returns policy for a full refund (postage costs not included). After 7 days return of USED items may be accepted at Our sole discretion.
Our descriptions and technical
information are provided in good faith and are from manufacturers published
where available. We cannot be held responsible for errors that may be contained
in them. Please check with manufacturer’s websites for latest data sheets
and detailed technical information on products (especially if we have not
provided any technical information) and satisfy yourself that they meet your
requirements before you order
Registration Connect Audio Limited is Registered in England,
Company Registration No 05972939, and VAT No 896 2326 59
Postal Address. Connect Audio 51 Raymond Road, Langley, Slough, Berkshire, SL3 8LN
Registered Office 51 Raymond Road, Langley Slough Berkshire SL3 8LN