Bread Crumb Link

CUSTOMER SERVICE: 0871 911 7000 | Calls cost 13p per minute plus your phone company's access charge.

Q. How long will delivery take and what is the charge?

Assuming that everything you have ordered is in stock then it usually takes seven working days for your order to reach you.  If you want to enquire about the delivery of your item please click here and select the option "other" as this will go straight through to an operator and you will get a reply much sooner.

Q. How do I pay for my order?

You can pay for your order using paypal (Prefered method) or by cheque/postal order.  Please ensure you write your User name, actual name and order number on the reverse.

Q. Do we offer credit facilities?

Sorry but we do not offer credit. All orders are to be paid for at point of order.

Q. Can I exchange my shoes for a different size?

Yes you are able to exchange the shoes for a different size. Please message us for more details.

Q. How do I return a Home and Garden item if I am not entirely satisfied?

We take every care to ensure that you receive the correct goods in perfect condition. In the unlikely event that you ever need to return any item to us and it is within our 10 day warranty period then please call 0871 911 7003 for a returns authorisation number. Our customer service team will then provide you with our returns address.. All goods must be returned via recorded, insured method at your own cost. We cannot be held responsible for returns parcels lost in transit. It is the senders responsibility to ensure parcels are adequately insured. If the goods exceed £27 in value we strongly suggest that take out additional insurance. In order that we can satisfy your requirements promptly we will need your full instructions, explaining the reason for the return and the action you wish us to take.

Q. How do I return a Shoe or Clothing item if I am not entirely satisfied?

You may return any shoe or clothing item to us within 28 days of purchase.  Please be sure to obtain a certificate of posting and insure your returned parcel - we cannot be held liable for losses without this.

Q. If I have returned items for an exchange when can I expect my replacement parcel?

Replacements are usually processed with 14 days of the parcel being returned to us.

Q. Do we offer different with width fittings on the shoes?

Our shoes are available in a single width fitting but one that has a generous fit. Very few our of customers ever have to return a shoe because of the width fitting

Q. Do we offer half sizes on shoes?

Yes. A large number of styles in our range offer half sizes, details of the sizes available in each style can be found on the product counter.

Q. I am a size 8 shoe, what would the European size be?

That would be a size 42.  See below for more size options

UK 6 6.5 7 7.5 8 8.5 9 9.5 10 11 12 13 14
US 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11.5 12.5 13.5 14.5
EU 40 40.5 41 41.5 42 42.5 43 44 44.5 46 47 48 49


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