We hope you LOVE your
order! However, if it turns out that the item is not suitable for whatever
reason, Please click
Click Here
to contact us to request a returns
number you can return your order to us at your cost within 7 days of
receipt for a refund
of your order minus our 20% restocking fee on all UK orders, we cannot refund international postage
charges.
We just ask that you return the item in the same condition you received
it in, with the Do not remove tag still attached, in it's original packaging. We recommend you use a Recorded
signed for delivery service to send the parcel just in case you need to track it with the courier. Please include a covering note with your name and address, your order number,
your EBay ID.
Unfortunately, we are unable to refund delivery charges or postage costs for
items that are simply unsuitable or don't fit.
All items are inspected
when returned , a mutual agreement will be raised to cancel the sale, once you
have completed the mutual agreement your PayPal account will be refunded.
If the item was incorrectly dispatched, we will be able to offer a refund for the product and your postage costs. If you believe you have been sent
an incorrect item, please double check the full details of the listing including the
Product condition before requesting a returns number.
We are only able to fully refund if we've sent the wrong thing. This is in addition to, and does not affect, your consumer rights.
We use a
Royal Mail to make sure your order reaches you safe and sound. A signature is always required on delivery, so you can order with confidence. The details of the countries we deliver to, the cost and the delivery timescale are below
We cannot deliver to P.O. Boxes all orders placed with a P.O. box address will unfortunately have to be cancelled.
| Rest of the World* |
DELIVERY COST |
COST PER ADDITIONAL ITEM |
 |
various depends on item weight
this will be clearly stated on all listings |
|
* Import duty, custom charges and delivery surcharges may apply to your delivery country. The courier will contact you directly prior to delivery if charges apply to your order. Check with your local or national Tax or Customs office for further details.
How Will I know when my Order has been Despatched?As soon as your order has been dispatched, well send you an email to let you know. Some email accounts will Junk any emails that are sent from addresses that are not recognised,
so make sure you
check your junk mail!
Please also check your eBay messages!
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What Size Should I Order?As we are a UK based company all of our items are listed in UK sizes. To check the UK size against
international sizing, check our size conversion chart on every listing for guidance.
If you receive the item and it's not
an ideal fit, don't worry! You can return it unused to us and get your money
back. Click Here for info on how to return the
item to us.
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What methods of payment do you accept?PayPal is the quickest, easiest and most secure way to pay.
To avoid any confusion all of our item require immediate payment. We're sorry, but
we are unable to accept cheque, postal order, credit card, bank
transfer or take payment details over the phone.
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Will I have to pay duty or custom charges if I live outside the EU?
Import duty, custom charges and delivery surcharges may apply if your delivery
country is outside of the EU. The courier will contact you directly prior to
delivery if charges apply to your order. Check with your local or national Tax
or Customs office for further details. We're really sorry, but as we receive
payment from you for your item, we are unable to mark the package as a gift or a
lower value.
You will be responsible for all custom charges and delivery surcharges,
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Where's my order?Once your order has been dispatched, we
will email you
and confirm. If you require your tracking number please get in touch with us
Click Here and we
we will be happy to supply the tracking number for your order.
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How much can I order?How
much would you like?!
There's no limit on the number of items you can buy. If
we've got it, you can have it! And what's more, customers having their orders delivered to the UK
postage is free. For more information on Combined Shipping for international
orders Click Here
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How does combined international shipping work?Should you wish to order more then two
items please get in touch with us
Click Here and
confirm which items, size you would like to order so that we may give you a more
accurate postage cost
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Do you have the item I like in a different size/colour?
If you cant find it by using the store Search, then unfortunately, this may mean we
don't have it at the moment! Sorry! The good news is we get new sizes & styles
all the time. Hoorah! So sign up for our newsletter
Click Here and be the first to get your hands on our new styles!
It is always worth while sending us a note as we do
receive deliveries all the time please
Click Here and confirm which item, size and colour
you would like we are always happy to check our stock
we also hold a wish list which you can add your request to please
Click Here and confirm which item, size and colour you would like us to advise you off
when it is back in stock.
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Can I make an offer?We list most items as buy it now fixed
price sorry we cannot except offers on a fixed price listing
From time to time we may run promotional activity which may include "The best
offer Promotion" this will be clearly stated within the listing.
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Can I amend my delivery address once I have paid for my item?Once your order has been paid for and cleared through the
EBay / PayPal security system, we are unable to make any changes to the address that has been selected for shipping. It’s always best to double check the address you have selected for shipping prior to paying for the item through PayPal. Please note that no exceptions can be made to this for security reasons.
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All your items are listed USED please explain condition I can expect ?
All our items are customer returns from major UK
fashion retailers, this means the item has been purchased and returned for some
reason, in some cases we have found it difficult to tell whether the item has
been used or not, so in the interest of fairness and honesty we list all
items as used.
The item may have
- been washed and worn
- have dirty marks,
- have small defects (example a little bit of stitching undone)
- Tags / Labels will be cut
The Item will be
- fit for the purpose of use
- checked to ensure zips and buttons are in working order (buttons may be replaced with generic style jean button)
- measured on dispatch to make sure the correct size arrives.
- in a good condition with no rips or tears(unless distressed jean is purchased)
As with all jeans when washed the colour may have faded slightly
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What material is the item made of?Each of our listings will state
the material content where possible.
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Can you give me the measurements ? We do provide approximate
measurements on all our listings but should you require further measurement
please contact us , if you're unsure of the UK size you require, you can check our size conversion chart
on every listing.
The good news is that, if you find that the item is unsuitable, you have 7 days to return it to us, unused and in its
original condition, Please see our refund policy Click Here
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