Quality & Guarantee All our products are of the highest quality. WHAT YOU SEE IS WHAT YOU GET. See our feedback for a peace of mind. tasselsfactory UK offers a 100% guarantee on all of our products. If you are not satisfied with the items then any unused ones can be returned for a refund within 14 days of purchase. See our returns policy on each listing. But buyers pays the return postage. Dispatches Goods are well protected using either padded or board backed envelopes and despatched using Royal Mail by either 1st or 2nd class post. We will e-mail you to confirm when your goods have been despatched. Please allow up to 3 - 5 working days for delivery prior to contacting us. Returns Policy 14 Day Return Policy - If you are not entirely satisfied with your purchase we will be happy to refund you the cost of items that are unused and returned to us within 14 days of purchase. The cost of returning any unwanted goods to us is for the account of the buyer. Contact Us If you have any questions regarding the listing then please either send us a message via the eBay system quoting the eBay item number. We endeavour to answer any questions within 24-48 hours.