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| Q:What is your return policy? |
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| A:Items must be return within: 14 Days.Returns are only accepted for goods that are DOA (dead on arrival). All retail packing, accessories, adaptors, sticker, labels, etc (if there is), have to be returned in original condition. Buyer is responsible for compatibility issues. Please consult with the device manual or manufacturer before bidding. |
| Q:Do you combine shipping? |
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| A:No. We ship individually. |
| Q:When can I expect my order to arrive? |
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| A:Maximun of 2 to 3 weeks from the date of shipping of the item/s. |
| Q:How do I cancel or change my order? |
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| A:To cancel/change an order, first, check the status of your order to ensure that it has not already shipped. If a tracking number has NOT yet been assigned, you can cancel your order by sending email to us and we will cancel the order accordingly. |
| Q:Do you ship internationally? |
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| A:Yes. |
| Q:Do Shipping costs increase if you purchase more than one item? |
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| A:Yes. Shipping & handling charge is fixed per item as we ship individually. Bulky shipments always attract custom attention more. |
| Q:From where my order ships? |
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| A:It depends on where your order is being shipped and how you place your order. If you are having your memory shipped to Australia your order will be ship from Australia Post.If you are having your memory shipped anywhere else in the world, your order will be ship from Singapore Post. All order will be shipped thru Postal Service. |
| Q:What countries do you ship? |
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| A:MemoryOnlineShop ships to almost every country in the world. Only very few countries cannot serve (due to custom’s very tight policy). |
| Q:Why doesn't my tracking number work? |
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| A:MemoryOnlineShop assigns a tracking number as soon as your order is packaged for shipment; however, the number won't work until the courier scans the package bar code. In most cases, your tracking number should work within 2 weeks for overseas shipments, but for local shipping 2-3 days you can check the status already. |
| Q:Is it possible to pay by check? |
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| A:We're sorry but MemoryOnlineShop currently only accepts payment by bank transfer, nochex and paypal online payments only. |
| Q:I haven't received my order. |
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| A:Please contact us right away to let us know that your package has not arrived and may be lost. We'll ask the shipping company to begin a trace of the package. Please do not call the carrier yourself as this may complicate the process. You may e-mail us at sales@memoryonlineshop.com for assistance. |
| Q:How do I check the status of my order? |
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| A:You'll need the tracking number to check the status of your order thru FedEx, USPS, Canadapost, Auspost, Singpost site etc, URL is provided in the shipping notification. You can find tracking number on the shipping confirmation that we e-mailed to you after we shipped your order. |
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