We take every care to ensure your item(s) arrive safely.
We sometimes use recycled materials to package your item(s).
For Highlands and Islands please contact us prior to ordering.
Items are normally dispatched on the same working day(Mon- Fri) if the order is received before 3pm.
All delivery days quoted are for working days (Mon- Fri- excluding Bank Holidays) unless a Saturday delivery has been paid for.
Catterick Caravans offer Free UK Delivery* on almost all of our listings. We aim to despatch all orders within 1-2 working days of receiving cleared payment. We use both Royal Mail and courier services to deliver your orders.
When your order is despatched, you will receive a confirmation email from us containing the tracking reference (if applicable) together with an estimated delivery date.
If your item is sent via courier, these are typically delivered the next working day, although some areas may be two to three working days. For items sent via Royal Mail, please allow up to five working days for delivery. Whilst we endeavour to provide accurate delivery estimates, delivery times can vary due to external influences.
Please allow extra time for delivery during busy seasonal periods.
Goods can be collected from our premises by prior arrangement.
* Orders to Northern Ireland, Scottish Highlands, and Offshore may incur a surcharge depending upon item weight. Please contact us for more details prior to placing your order.
Returns policy for BUY-IT-NOW items
If for any reason you decide to return the item, you have 14 day after you receive the item to return it to us.
We must be advised via Ebay that you wish to return an item for any reason.
Once shipped, if you refuse to sign for or accept an item from our delivery partners then we will have to deduct costs from any refund you may request.
If the item is faulty then you must return it to us for repair (where possible), a replacement part or full replacement or a full refund of the Buy-it-now price.
If the item is not as described or not as in any photos provided then we will refund any postage costs for its return(Please Note- we will only pay for Standard delivery costs which will not exceed the our original delivery costs).
Otherwise it is at the buyers? expense to return the item in the condition it was sent and unused (where the item is in sealed original packaging, this must not have been opened).
We aim to package all items as securely as possible however sometimes items are damaged in transit. If the item has been damaged in transit please let us know within 24hrs of receiving it and we will either send out a replacement item, or refund you and ask you to return the damaged item to us.
Please contact us as soon as possible if you have cause to return the item(s) so that we can process your return efficiently.
Awning Sales- please make sure you have selected the correct size awning for your vehicle. Please contact the Awnings Department if you have any queries.
Returns policy for AUCTION items and items listed as GRADED.
Auction items will include description and photos and will normally be NO RETURN AUCTIONS.
Graded items will include the extent of the grading and photographs. Any faults will be listed. The buyer must be aware of the items graded status.
Catterick Caravans respects your rights relating to The Distance Selling Regulations and conforms to all eBay returns policies.