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  • FAQ

Frequently Asked Questions

How long will my order take to arrive?

Orders are usually dispatched within 1 working day of cleared payment. Please allow 3-5 days for delivery.

Can I return an item?

Yes we want you to be 100% happy with your purchase. To return items please follow our returns procedure detailed on our "About Me" page.

Why hasn't my order arrived?

Your item should arrive soon. We rely on couriers such as Royal Mail to deliver our parcels quickly and safely. Whilst problems are rare, unexpected delays are possible. Royal Mail requires 14 working days before any claim can be made for lost items. We kindly ask that you allow at least this time frame before contacting us regards items which have not arrived. Until this time frame has passed we will not be able issue replacements for orders which have not arrived.

Do you offer next day delivery?

We offer a next day delivery upgrade on most items. If you require next day delivery please select the "Get It Fast" option at checkout. The cut off time for next day delivery is 2PM. The next day delivery service is Next Working Day, for example, orders placed on a Saturday will arrive on the following Tuesday.

If you have any further questions please do not hesitate to contact us.