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 Cable Mountain Audio Visual

Cable Mountain Audio Visual

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 Welcome to the eBay shop for Cable Mountain. We offer great Audio Visual Accessories at superb prices with excellent customer support. We are in the UK, ship from the UK and provide personal telephone and email customer advice and support. Tel. 01904 400 555
Cable Mountain is currently closed until 2nd Feb 2017 for refurbishment.
All orders received and paid for before our closure were dispatched by your chosen postage method. Please refer to the eBay listing you purchased from for the estimated delivery timescales applicable to your chosen method of carriage and tracking ID.
During this time we will have limited access to emails and our response times will be extended due to interruption to our internet access. We will reply to your enquiry in due course however please allow us a few days to provide a response.
Thanks for your patience.
Kind regards,
Cable Mountain

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  • Returns and Refunds
Contact Information

Telephone 01904 400555

Opening Hours 08.00-16.00 Mon-Fri


Postal address:

Cable Mountain
Unit 12
Bull Commercial Centre
Stockton Lane
Stockton on the Forest
YO32 9LE

Personal collections welcome by prior appointment

Returns & Warranty Information

Cable Mountain Banner

Cancellation rights: In line with Consumer Protection (Distance Selling) Regulations 2000, if you change your mind about a purchase made using 'Buy it Now' then you may return it 'as new' in its original packaging for a refund provided you have notified us in writing within 14 days of receipt of your intention to do so. We will only refund the base cost of postage advertised for that product which will exclude any upgraded delivery services paid for (e.g. if the basic dispatch method shown for that item is 2nd Class Royal Mail but you opted for Special Delivery, only the charge for 2nd Class Royal Mail will be refunded). The cost of returning an order which the customer has cancelled is the responsibility of the customer.

Money-back guarantee: All of our new items bought using Buy it Now also have a 30 day Money-back guarantee. If you change your mind about a purchase then you may return it 'as new' in its original packaging for a refund provided you have notified us in writing within 30 days of receipt of your intention to do so. We will only refund the original item cost excluding all postage charges. The cost of returning an item under this guarantee is the responsibility of the customer.

Returns: We aim to process all returns within 48 hours of receipt Mon-Fri.  Please note, any returns of unwanted items must be returned in their original, as new, condition complete with any packaging and instructions.  Failure to do so could incur a restock fee up to the full value of the item.  We accept no responsibility for returned items until they have been received back by us. Any refunds will be made against the original payment method.

Please ensure that all returns include either the original sales record number (found on our dispatch note) or your eBay ID otherwise there may be a delay to processing your return.

All our new items also come with a 12 month guarantee against defects. Should your purchase prove to be faulty within 12 months we may provide a repair, replacement or refund at our discretion.

By purchasing from us you are agreeing to the term shown here. These terms do not affect your statutory rights.

Returns address: (no private callers without prior arrangement)

Cable Mountain

Unit 12,

Bull Commercial Centre,

Stockton on the Forest.


YO32 9LE

Return enquiries: 01904 400 555 or email us at quoting your ebay user ID or eBay Sales Record Number and advising us of the reason for the return request.

Items not received:  Please note that should your item not arrive and we agree to provide a replacement or refund, your details will be passed to the respective courier or Royal Mail in support of our claim for loss against the courier.  By purchasing from us you are agreeing to the release of this information which may include but is not limited to your name, address and purchase details plus any communications we have had with you.  This information may be used by the Courier or Royal Mail for investigation and statistical purposes at their descretion.