UK Postage Information
DISPATCH GUARANTEES AND DELIVERY INFORMATION:
All products listed are in stock so your item is guaranteed to be posted 1-2 working days after cleared payment is received (posting days are a minimum of 3 times per week, most commonly Mondays, Wednesdays & Fridays). Your parcel will be sent by Royal Mail 1st Class post or 1st Class Recorded Delivery, depending on which postal service you choose at the checkout.
Whicever option you choose, I offer the reassurance of a money back guarantee in the unlikely event that your parcel is lost or damaged in the post, as detailed lower down this page. Additionally, if you select Recorded Delivery your parcel will require a signature and I will email you the tracking number once posted so you can track its progress on Royal Mails' website.
You should automatically see the UK P&P cost displayed on each items' listing. If for some reason this isn't displayed you can manually select 'United Kingdom' from the drop down menu within the Postage and Packing section. To find out about automatic postage discounts when you buy additional items, please click on the 'Postage Discounts' link above.
For Royal Mail 1st Class (including Recorded), delivery times are not guaranteed but in most cases your parcel will arrive 1 working day after posting. If would prefer to have guaranteed next day delivery as well as tracking information for your parcel, please contact me to request a price for Royal Mail Special Delivery before you pay for your item.
POSTAGE COSTS EXPLAINED:
As accepted within eBays' policy on postage charges for registered businesses, the postage price for each item includes packaging and handling, as well as Royal Mail's cost for the postage label. Please only buy if you are happy with the p&p cost displayed. It is important to remember that the actual cost of the Royal Mail stamp is only one part of the over alI costs involved. I guarantee that there is no profit from this fee and it is calculated to ensure it will cover no more than these costs. I hope you can take this into account when leaving a rating for this part of your feedback.
ADDING OR SELECTING AN ALTERNATIVE ADDRESS IN PAYPAL:
So as not to delay the dispatch of your item, it is important that the correct delivery address is displayed just before you click to pay on the Paypal payment page, as this is the only address that your item can be sent to. This ensures both buyer & seller Paypal protection and is also required by Royal Mail in the event of a claim for loss or damage of your parcel. If you request the item sending to a different address after you pay, I will need to refund the payment which will then allow you to change or add the required delivery address before resending your payment.
If you require your parcel sending to a gift address or your work place for example, it is possible to select or add an alternative address within Paypal prior to sending your payment by following the instructions below:
Option A) If you already have the alternative address stored in Paypal, proceed to pay as normal; it will always show your main postal details by default but there is a CHANGE button you can click, allowing you to select the address you want your item delivered to.
or
Option B) If you don't have your alternative address already stored, log into your PayPal acount - click MY ACCOUNT - then hovver over PROFILE and select ADD OR EDIT ADDRESS - then ADD ADDRESS - you can choose ADD MY ADDRESS or ADD A GIFT ADDRESS and enter the address details. You can then proceed to pay as above in option A), remembering to click the CHANGE button to select the alternative address before you pay.
AVAILABILITY OF ITEMS ON NON-UK LISTINGS:
As well as listing on eBay UK, I occasionally list on other eBay sites including Australia and France and these are visible in my eBay shop alongside my UK listings. Irrespective of the currency or country an item is listed on, it is available to UK buyers (dollars/euros are automatically converted by Paypal at the checkout so that you still pay in pounds). If for some reason UK isn't displayed. manually select 'United Kingdom' from the drop down menu within the Postage and Packing section of the listing and click 'get rates'. Please note that on these non-UK listings, the method of posting for UK might state 'AirMail', 'Other International Postage' or similar - this is only because there is no option to select Royal Mail on these listings - please be assured that the price you see is correct and your item will be sent by 1st Class post).
ITEMS LOST OR DAMAGED IN THE POST:
In the unlikely event that your item gets lost or damaged in the post, I guarantee to issue a full refund (or replacement if preferred) as described below.
Royal Mail consider that a UK parcel is lost if it has not been received 15 working days (3 weeks) after the date of posting. This is to allow time for the following - it may have been held at your local sorting office and be waiting for collection or redelivery if no one was at home to accept the item when delivery was initially attempted. Or it may not have been delivered due to unsufficient address details or some other reason, in which case time has to be allowed for it to be returned to me as the sender.
Therefore if you have not received your item and this amount of time has passed, please contact me via eBay messages. In your message, please state the full address that you expected the item to arrive at and confirm that you have made checks to see if your parcel has been left with a neighbour or at your local sorting office (the postman may have attempted delivery at the wrong address or forgotton to leave a card).
Please also provide an email address and I will then email you a pre-approved Royal Mail declaration. The details will already be filled in for you - all you need to do is sign and date it and return it to me. On receipt of this, I will then file a claim with with Royal Mail on your behalf but to save you having to wait the lengthy time it takes for them to process the claim, instead I guarantee to refund your full payment (including postage costs) in advance of this, back into your Paypal account as soon as I receive the declaration from you.
The above procedure is exactly the same if you receive your item and it has been damaged in the post. You must let me know within 21 days of the item being sent if damage has occurred but preferably as soon as you receive your parcel. Depending on the circumstances, I will advise you if the item needs to be returned to me or photographed and retained. Please note that you must retain all the packaging your item arrived in, as it may be required by Royal Mail at a later date
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