We are sure you will be happy with your goods as every item is accurately measured and photographed by us to ensure you order the correct size/fitting.
We know that label sizes differ a lot from 'label' to 'label' so please check all the measurements carefully against a similar item of your own to avoid disappointment. You are agreeing that you have thoroughly read all the measurements, description and condition. We do not accept returns for mis-reading the information we have supplied, so please ask any relevant questions prior to your purchase.
We offer a no quibbles return as long as you agree to our terms and conditions.
If, in the unlikely event you need to return your item you must contact us within 24 hours of receipt via ebay message service to inform us of your intentions and then open a return request through ebay before returning the item (this is the general ebay returns procedure) and you have 14 calendar days from the day after the item is received/'signed for' to return the item for a refund. We gladly accept returns within this period, however after 14 calendar days we can no longer accept returns under any circumstances. Please do not just send the item back without contacting us first. We reserve the right to refuse any return that does not follow these guidelines and if the item is returned to us we will send it back to you by recorded delivery. We will not consider a partial refund for any reason and under any circumstances.
After receipt of the returned item and once a refund is agreed by both sides we will refund the money into your PayPal account within 48 hours, followed by a confirmation message via ebay message service. The cheapest outgoing postal option which was available at the point of sale for the item will also be refunded.
Returned items are thoroughly inspected by us and must be received in the original condition as was despatched with all tags etc. attached. We attach more than one tag on everything we sell before dispatch so there isn't any way that they can all fall off in transit or when the item is being tried on. Removal of tags will void return.
We reserve the right to refuse a refund if it doesn't retain the attached tags, shows any signs of being worn, tampering with, smells of smoke/perfume/deodorant etc. or is covered in pet hair.
Return postage costs are non-refundable and are the buyer's responsibility.
ALL Returned items (UK and International) MUST be sent back by RECORDED DELIVERY or a TRACKABLE mailing service to prove dispatch and receipt, this protects both you the buyer, and us, the seller.
We do not accept returns due to mis-reading the information we have supplied.
If you are out when the Royal Mail tries to deliver your item and you fail to collect it from your local sorting office the item will be sent back to us after 18 days and a re-delivery charge will incur to re-mail your item.
Vintage and pre-loved items are not new goods, therefore, please don't expect them to be like new or entirely perfect as small imperfections are deemed usual and anything we notice of any importance will be mentioned on the listing description for your consideration. Once again, if you need more details about any of our items please contact us PRIOR to purchase. We will gladly try our best to help!
Consumers have the right to withdraw from the contract within the 14 day cooling off period.
We do not pay for repairs or pressing.