FAQ's

Do you have a burning question that needs to be answered? Please take a look at our list of questions below. If we haven't covered something in particular that you would like to know please contact online@blueinc.co.uk

Q: Where is my nearest Blue Inc store?
A: We have a handy store locator on the footer of this website- simply type your postcode into the box and it will tell you where your closest store is to the nearest mile!

Q: There is a problem with something I have purchased from Blue Inc, what can I do?
A:Blue Inc sells the best quality clothing at the best prices. However in the unlikely event that you need to return something, simply take it back to your nearest Blue Inc store and we can offer you a full refund or exchange within 28 days. If you have purchased via the web you can return your goods to a store near you, or freepost back to our distribution centre. Details are included in your parcel. For any other issues you may have feel free to contact us at online@blueinc.co.uk

Q: How can I let Blue Inc know about a customer service experience?
A: We want every visit to Blue Inc to be a great experience. Any comments, good or otherwise, can either be directed to the Manager of the store in question or our Head Office which you can contact on online@blueinc.co.uk

Q: Can you provide me with any further product information?
Blue Inc try to offer as much information as possible about the styles listed on eBay. If you need any further information please email us at online@blueinc.co.uk. Please note we make every effort to ensure that our images properly represent our products. On some occasions, due to the difference in monitors, we cannot guarantee that the image shown on the website will accurately represent the true product colour.

Q: What email communications will I receive after placing my order?
Once you have completed your order you will receive the following communications: Order Confirmation email - to confirm that your order has been received. Payment Received - to confirm that your payment has been processed by PayPal. Despatched email - to confirm that your order has been despatched. Feedback email - to remind you to feedback your comments.

Q: How many items can I order?
If you are in the UK, you can order as many products in one order as you like. For those customers that are overseas we charge £50p for each additional item ordered.

Q: Do you have the item in a different size/colour?
Sometimes, only a limited range of products are for sale on eBay. If it is currently not available on eBay, visit our store again soon to view our new products.

Q: Can I change my order?
No, once you have submitted your order we are unable to amend it.

Q: Can I change my delivery address?
You can only change your delivery address at the time you are placing your order. Once an order has been submitted we are unable to amend the address.

Q: How do I pay?
We only accept payment via PayPal, which is the easiest, quickest and most secure way to pay for your order. We are unable to accept Givex cards, cheques, postal orders, credit cards or bank transfers. If you are unsure how to use PayPal or are having problems with your account, you may contact PayPal's Customer Service Line on 0870 730 7191.

Q: When will I be charged?
Payment will immediately be charged to your PayPal account.

Q: Will I receive confirmation of my order?
Yes, you will receive an email confirming your purchase, which will provide full details of your order. You will also receive a confirmation that we have received your payment from PayPal.

Q: Where do you deliver?
Blue Inc currently delivers to the UK, Europe and Worldwide.

Q: How will my order be delivered?
Blue Inc uses Royal Mail as our main delivery company When will my order be delivered? Royal Mail aim to have your items with you within 3-4 working days for all UK deliveries and within 7-10 days when ordering Worldwide. If your order does not arrive after the above mentioned time, please email us at online@blueinc.co.uk and we will track the order for you.

Q: Can I track my order?
Once your order has been dispatched, you will receive an email.

Q: What will happen if there is no one there to accept the delivery?
If you are unavailable to accept delivery, the courier will leave a card to advise that delivery has been attempted. To re-arrange delivery, please follow the instructions on the card.

Q: The product I ordered has arrived faulty / damaged, what should I do?
Please email online@blueinc.co.uk and explain that you received your product damaged.

Q: I have received the wrong product, what should I do?
Please email online@blueinc.co.uk and explain that you received an incorrect item. Your PayPal account will be refunded in full upon arrival back at our warehouse, should we not be able to supply a replacement.