Do you have a burning question that needs to be answered? Please take a look at our list of questions below. If we haven't covered something in particular that you would like to know please contact online@blueinc.co.uk

Payment

Q: How do I pay?
A: We only accept payment via PayPal, which is the easiest, quickest and most secure way to pay for your order. We are unable to accept Givex cards, cheques, postal orders, credit cards or bank transfers. If you are unsure how to use PayPal or are having problems with your account, you may contact PayPal's Customer Service Line on 0870 730 7191.

Q: When will I be charged?
A: Payment will immediately be charged to your PayPal account.

Q: Will I receive confirmation of my order?
A: Yes, you will receive an email confirming your purchase, which will provide full details of your order. You will also receive a confirmation that we have received your payment from PayPal.

Delivery

Q: Can I change my order?
A: No, once you have submitted your order we are unable to amend it.

Q: Can I change my delivery address?
A: You can only change your delivery address at the time you are placing your order. Once an order has been submitted we are unable to amend the address.

Q: Where do you deliver?
A: Blue Inc currently delivers to the UK, Europe and Worldwide.

Q: Can I track my order?
A: Once your order has been dispatched, you will receive an email confirming your order has been passed on to our delivery services provider.

Q: Are there any areas of the UK that you do not deliver to?
A: We deliver to all of mainland UK including the Highlands and the Islands such as the Isle of Man and the Isles of Scilly. Some outlying areas of the UK may require an extra working day for delivery.

Q: On what days do you deliver?
A: Royal Mail delivers in the UK Monday to Saturday. Overseas delivery times may vary according to your local postal service.

Q: How do I know if my goods have been lost in transit?
A: If you have not received your goods within the specified time frame, please contact us immediately. We will query this with Royal Mail. There will be a given timescale for which carrier companies will accept that goods have been lost. This time scale will be shown within their Terms and Conditions.

Q: How will my order be delivered?
A: Blue Inc uses Royal Mail as our main delivery company

Q: When will my order be delivered?
A: For all UK deliveries Royal Mail aims to deliver your items within 2-4 working days, and 7-15 days for Worldwide. If your order does not arrive after the above mentioned time, please email us at online@blueinc.co.uk and we will track the order for you.

Q: What will happen if there is no one there to accept the delivery?
A: If you are unavailable to accept delivery, the courier will leave a card to advise that delivery has been attempted. To re-arrange delivery, please follow the instructions on the card.

Q: The product I ordered has arrived faulty / damaged, what should I do?
A: Please email online@blueinc.co.uk and explain that you received your product damaged.

Q: I have received the wrong product, what should I do?
A: Please email online@blueinc.co.uk and explain that you received an incorrect item. Your PayPal account will be refunded in full upon arrival back at our warehouse, should we not be able to supply a replacement.

Q: What happens if an item I've ordered is out of stock?
A: At the time of listing all our items listed are in stock and available. Unfortunately in rare instances, we may not be able to fulfil an order due to the product not meeting our pre-dispatch quality expectations. Should this occur we will contact you as soon as possible to let you know about the issue and offer you a full refund with our sincerest apologies

Returns

Q: There is a problem with my item, what do I do?
A: We want you to be pleased with your purchases so we guarantee to refund any item you are not completely happy with, as long as it is returned in a resalable condition with all tags attached and the order form or photocopy of the order form. We may not be able to process your refund without a copy of the order form. Refunds will be charged against the original method of payment.

We must receive your return within 30 days of acknowledging in writing your wish to return your order. In the interest of hygiene we will not be able to accept the return of underwear, swimwear, pierced jewellery or cosmetics unless they were of unsatisfactory quality when we sent them to you.

Q: Can I return or exchange an item in the store?
A: Items bought on eBay cannot be returned to Blue Inc stores.

Q: What about returns by post?
A: We offer a free returns service for UK customers. Simply follow the instructions on the delivery note included on your order. It is important to get a proof of postage when returning your items. The Post Office will provide you with a tracking number for this. We cannot refund anything until we have received the goods back and we cannot take responsibility for any returns by post that does not make it to us or gets lost in transit.

Q: How long does it take to process a refund?
A: Once you have sent an item or items back to us for a refund, it can take up to 28 days for that refund to be processed and for the money to appear in your account. When you have cancelled an order before it is despatched, certain banks can take up to 5 working days to put the money back into your account.

Q: Can I still claim a refund even if I have lost my delivery note?
A: If you have lost this documentation we are unable to provide an exchange or refund for you as this is your proof of purchase.