*Please note: Any orders placed between 12pm Friday to Monday morning will be processed on the Monday.*

**Please note: We are unable to ship any fragrances outside of the EU which includes the BFPO.**

UK:

Royal Mail Standard tracked: £2.99 delivery charge, plus 25p per additional item. Royal Mail aim to deliver within 3-4 working days of the date your order is placed.

EU:

Royal Mail International Tracked: £6.99 delivery charge, plus 50p per additional item. Royal Mail aim to deliver within 5-7 working days of the date your order is placed.

Rest of the world:

Royal Mail International Tracked: £9.99 delivery charge, plus 50p per additional item. Royal Mail aim to deliver within 7-10 working days of the date your order is placed.

Can I get a delivery charge refund?

If an item is faulty, damaged, unfit for purpose or we have made a mistake on your delivery we will refund your delivery charge, unless the item is part of an order containing other items that were ordered by you. Delivery charges will also be refunded if you cancel your complete purchase within the seven day cooling off period.

Can I track my order?

Yes. You can use Track and Trace on Royal Mail's website to find how your order is getting on. Please note that the response that the Track and Trace service will give will be the items are only tracked after they have been delivered. This is because the status will change if Royal Mail have tried but been unable to deliver, or if the items have been delivered. You will also be able to see a Proof of Delivery online - a copy of the actual signature that was taken as receipt of delivery.

RETURNS

There is a problem with my item, what do I do?

We want you to be pleased with your purchases from BLUE INC so we guarantee to refund any item you are not completely happy with when you return it to us in a re-saleable condition with all tags attached AND THE ORDER FORM (or photocopy) within 14 days of receipt. We may not be able to refund you without a copy of the order form. Refunds will be credited to your original method of payment. In the interests of hygiene we will not be able to accept returns on underwear, swimwear, pierced jewellery, and cosmetics unless they are of unsatisfactory quality or unfit for purpose. In addition to our returns policy outlined above you have seven working days under the distance Selling Regulations to cancel your purchase. Details of this are in our Terms and Conditions.

Suppose I want to return or exchange an item in the store?

Items bought on ebay cannot be returned to Blue Inc stores.

What about returns by post?

We offer free postage for your first return. Simply follow the instructions included in your order. It is important to go to the Post Office and get a proof of posting certificate, which will give you a tracking number. We cannot refund anything until we have received the goods back and will not take responsibility for any return post that does not arrive at our office or is lost in transit. The refund will be processed once your goods are received into our warehouse. Please note that it may take 2-3 working days for the refunds to show in your account and we will refund the card you made the purchase on. If you have any problems with refunds or your card please email online@blueinc.co.uk and we will be happy to help.

Can I get a refund on special offer items?

Yes. If you return a single item as part of the offer you will be refunded the price of the item minus the discount amount. A complete return of all items in the offer will result in being refunded the full offer amount.