We operate a 7-day returns policy, allowing you to return your order for a full refund within 7 days of you receipt of it. Please be aware that your returned items must be received by us within this 7 day period for you to qualify for a full refund. Any postage costs, either incurred by you when returning the item, or the cost of postage when your order was originally dispatch, are non-refundable.
Should you wish to exchange your item outside of this 7-day period you may do so provided the item has not been worn, damaged or removed from any outer packaging it may have been shipped in, and is in a resell able condition. Although this is true for the majority of products available from our site, we are unable to accept exchanges on items including underwear and lingerie once they have left our care for hygiene reasons. If you return your item to us for an exchange and it is found not to be in a suitable condition to qualify, the item will be returned to you at your expense.
Please ensure all returned items are sent to the follow address:
FAO Returns Department
Blue Thirteen Ltd
Unit 1, Sphere Industrial Estate, Campfield Road
St Albans, AL1 5HT
If the item is not as described, damaged or incorrect item has been received we will refund postage cost of the item to be sent back to us via 1st class recorded delivery and also the postage cost that you paid.
ITEMS NEED TO BE SENT BACK TO US FIRST CLASS RECORDED DELIVERY.
Tel:020 7502 8360 | Email: firstname.lastname@example.org