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Frequently Asked Questions

Are the clothing items on Blue Thirteen authentic?
Yes. All of the products offered by our store are 100% authentic, bearing all of the original manufacturers labels and tags to confirm their legitimacy.
At Blue Thirteen we have good working relationships with the UK distributors of the designer brands we sell, which means that you not only get genuine clothing products but also exceptional value and designs that won’t be found anywhere else in the UK.

What payment methods can you accept for my order?
We only accept payments via PayPal and will be unable to process orders made using any alternative method of payment.

If you are unable to make payment for your order using this method please refrain from placing an order with us as we simply won’t be able to fill it for you.

How can i contact a member of your team?
If you have any questions or queries relating to an order you have placed, our ebay outlet or about us in general, please do not hesitate to get in touch with us.

To do so, you can reach a member of our customer services team via a number of different way, as outlined below;

Email: customercare@bluethirteen.com

Post:
FAO Customer Services Department
Blue Thirteen Ltd
Unit 1, Sphere Industrial Estate, Campfield Road
St Albans, AL1 5HT

We appreciate all customer feedback and look forward to your comments.