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b l i s s |
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gardens and interiors |
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Hi, |
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Shopping online should be simple and hassle free, and I always aim to
deliver what you ordered quickly and in great condition. |
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I really hope that you will be delighted with the products you have
chosen and the service you have received. |
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If something goes wrong, which occasionally it does, I will do my best
to quickly put things right for you. Please contact me straightaway by
email at bliss.trading@ntlworld.com and I will be happy to help. |
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Sarah x |
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If you receive the wrong item |
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Send me an email and I will send you the correct item or a refund,
whichever you prefer. No quibble. |
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If your item is faulty / damaged |
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Send me an email and I will send you a replacement or a refund,
whichever you prefer. No quibble. |
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If you want to return something |
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If you do not like your item or it is unsuitable, just follow the steps
below to send it back to me within 14 days. I will process your refund
or exchange as soon as I receive your return. No quibble. |
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How to make a return or exchange |
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1. Please notify me about the return by e-mail within 7 days of
receipt. |
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2. Please return the items within 14 days of receipt in perfect
condition in the original packaging. |
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3. The address for returns is:- |
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Bliss Gardens & Interiors |
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92 London Road |
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Ruscombe |
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Berkshire |
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RG10 9HH |
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4. Please enclose a copy of your original invoice, along with a note
indicating whether you would like to receive a refund or exchange the
item for an alternative product. |
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5. Please ensure that you obtain proof of posting from the Post Office,
as I am unable to process returns which are lost or damaged during
return transit. The parcel and its contents are your responsibility
until it reaches me. |
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6. I will refund the original selling price and P&P paid in full as
soon as I receive the returned goods in perfect condition. Kindly note
that I am unable to refund the return postage costs unless the item is
incorrect or faulty. |
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If your parcel is returned to us by the carrier |
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Packages are occasionally returned to us undelivered. When this
happens we will notify you by email that the package has been returned
and will issue a full refund including P&P. We are unable to
re-send undelivered packages. If you would still like to purchase
the undelivered items please place a new order and check the delivery
details carefully. |
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