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| Delivery |
Our shipping charges include; the cost of shipment; the cost of packing materials; wages for our packing staff, insurance where applicable and the current rate of VAT. Orders are combined into a single shipping carton providing the combined weight is below 20Kgs. (Note: Bulky items may require orders to be packed into more than one shipping carton).
For most items under one kilo we ship via Royal Mail. Otherwise we use a two working day courier service. Your items are usually shipped within 24 hours of your payment clearing. If you have not received within 5 days of your payment clearing please email us on contactus@bi-mi.com. Please ensure you check the packaging carefully before signing for the delivery.
If you have any doubts please sign for it as 'unchecked' or as 'damaged'. This is essential to support any damage claim against the courier. In addition, please keep the original packaging materials. UK shipping costs quoted are for deliveries to the UK mainland only and excludes Scottish highlands and all Islands. Royal Mail charges are for across the UK.
For shipping costs to the Scottish highlands and all Islands or any other location, please contact us before ordering for a specific quote.
We endeavour to use only:- recycled paper, labels, cartons and ink cartridges whenever possible.
| About us |
Returns |
We buy in bulk direct from the manufacturers as well as shopping the world for clearance items and end of season products, which means the product range is constantly being updated.
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If the item is as described the purchaser may be responsible for the cost of returning the goods to us as well as the original postage. Items will need to be returned in its original packaging and condition.
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