Q:What is your return policy?A:We do offer an exchange if you order the wrong size BRA ONLY.To return it must be sent back free of smoke/fresh/tags must remainitem must be unworn and sent back in the bag.IMPORTANT: panties & thongs CANNOT be returned for health and hygiene reasons!
Q:When can I expect my order to arrive?A:Once your order is paid we ship out that same day;Mon-Sat before 4pm,(if bought on a sunday or Bank holiday the next available working day).Your item should be recieved by you within 2 days. Please be aware that Royal Mail is a separate business to us and their delivery times are down to them.We have no control over them but rarely encounter prob's.
Q:How much is the Shipping and Handling Charge?A:UK Royal Mail 1st class £1.95 Worldwide Royal Mail check various countries. Proof of Posting is obtained.
Q:Do you ship internationally?A:Yes we do. Please check our individual sales pages for prices. It will be clear on the particular product when viewed.If you are uncertain,you must email us prior to bidding and/or buying.
Q:What Payment methods do you take?A:At present both UK and Non-UK buyers MUST pay through PAYPAL only. Under no circumstances do we accept non uk based cheques or money orders/cash. The cost for cashing these items is normally more than their value.
Q:How do we contact you?A:OK all emails to us are to be sent to:
jasonrumana@hotmail.co.uk This a safe and secure webmail address.Please be sure to quote the 'item number' of the product(s) you are enquiring about as this helps us. Emails are answered within 24hrs. If recieved after 5pm, an answer will usually be sent out the following day(not bank hol/annual leave).
Q:What condition are your Lingerie?A:The customer can be assured that all our stock is BRAND NEW WITH TAGS. We never sell SECONDS EVER! It is always direct from the manufacturer and properly packaged for you.
Q:Do you have a specific size or colour in a style?A:All our stock will be running in our Ebay shop.What you see in the listings is what is available.
Q:Why are you different to other Lingerie shops?A:At rumana's-intimates,our mission is to provide our customers with a unique and comprehensive range of todays best quality lingerie. The stock manufactured is to the EU's quality standards; both 'pleasing to the eye and very well priced for this marketplace'.
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