Beers Unlimited Ebay Shop Terms & Conditions
Please take time to read our Ebay Shop Terms & Conditions carefully. These will help us provide you with the highest level of customer service and ensure your internet shopping experience is equal to the excellent service experienced by our many customers who visit our Westcliff on Sea retail outlet in Essex. Purchasing items from our Ebay shop indicates your acceptance of the Terms and Conditions detailed below. Additional detailed information is available in our Ebay Buyer’s Guides in our shop pages.
1. Purchasing
To avoid possible problems or misunderstandings, please review the item description carefully for any additional information and consider the postage costs together with the postage service option, if given, to meet your delivery date requirement before making your purchase. If you have any questions please contact Customer Services first.
Once you have made your purchase(s) it is your responsibility to read our purchase process e-mails; ‘winning buyer/order’ confirmation e-mail message, ‘payment received’ confirmation e-mail message and ‘order dispatch’ confirmation e-mail message which will be sent to your Ebay messages inbox at each stage of the purchase process. These e-mails contain information to help ensure you have a smooth purchase experience from our Ebay shop, keeping you up to date with the progress and estimated time of arrival of your order.
2. Operational Hours
The Beers Unlimited Ebay shop is open 24 hours a day 365 days a year, however, our operational hours, the hours we can be contacted by telephone, reply to e-mails, package and post orders etc, are between 10.00am and 5.00pm Monday to Saturday, excluding Wednesday. These are the same as the opening hours for our Westcliff on Sea retail outlet, please see Customer Services. We are closed bank holidays and during the Christmas holidays between the 24th December and the first working day of January.
3. Photographs, Product Information & Prices
We have taken great care to describe and show items as accurately as possible. Product descriptions are provided by the product manufacturer or their UK agents and distributors. The photographs are our own taken prior to listing and are provided for guidance only; the products supplied to you will be the current version as supplied in the UK to us by the manufacturer or distributor. Product photographs may contain additional contextual items which are not supplied as part of the product, such as product variations; therefore it is important to check the listing title and description prior to making your purchase. If there is anything which you do not understand, or to obtain further information, please contact Customer Services.
Every effort is made to ensure that our Ebay shop prices are correct and up to date. If a price change occurs and your purchase is made before we can update our Ebay shop, we will not be liable to supply you at the stated price. We will, instead, cancel your purchase and issue a full refund if payment has already been made, correct the listed price and invite you to repeat your purchase at the new price if you so wish. The item price in the Beers Unlimited Ebay shop may differ from that offered at the same time in the Beers Unlimited retail store. We are under no obligation to honor any retail store price or promotion in the event that it differs from those in the Beers Unlimited Ebay shop.
Beers Unlimited Ebay shop prices are inclusive of any VAT payable unless otherwise stated.
4. Availability
Listings are posted with high stock levels to minimise continual stock administration, they do not reflect actual current stock level. On the rare occasion an item is out of stock, we will e-mail you advising on probable delivery date to us and the subsequent dispatch date to you, we will also request your instructions for us to either send the item at the later dispatch date supplied, or cancel the order and issue a full refund if you have already completed payment. If we are unable to supply a particular item for any other reason which is beyond our control, we will not be liable to you except to ensure that you are not charged for that item. Contact Customer Services, if you require up to date stock levels.
5. Collection
Collection of your purchase(s) from our retail store at Beers Unlimited, 500 London Road, Westcliff on Sea, Essex SS0 9LD is free of P&P charges. Payment required on collection.
6. Own Van Delivery
We offer an own van evening delivery service to the SS postcode area, which includes Basildon, Benfleet, Canvey Island, Hockley, Leigh-on-Sea, Rayleigh, Rochford, Southend-on-Sea, Stanford-le-Hope, Westcliff-on-Sea and Wickford. Please see our Shipping shop page for current own van delivery rate. Payment will be required on delivery or by telephone, prior to delivery, using a debit/credit card. Please contact Customer Services for the next available delivery date.
7. Carriage Costs
For most items listed, dependant on weight, dimensions, value and destination, we offer a choice of carrier services, Royal Mail 2nd Class, Royal Mail 2nd Class Recorded, Royal Mail 1st Class, Royal Mail 1st Class Recorded, Royal Mail Next Day, Royal Mail Standard Parcels, Parcelforce Express 48 & Fedex Next Day (Fedex service excludes Highlands & Islands, see shipping page). The carriage options will be detailed on each listing, click on the 'Postage & Payments' tab below the item photograph. The default shipping option will in most cases be the economy rate or service, however please ensure this service is suitable, if not please select an alternative shipping option to meet your delivery expectations. To comply with Paypal buyer protection policy, the use of unrecorded carriage services will be at the discretion of Beers Unlimited in the case of unverified or unconfirmed Paypal accounts. Please be aware, we are a VAT registered business and as such are charged by HM Customs & Excise to add VAT at the current rate to Royal Mail & Parcelforce carriage charges. Please view our Shipping Page also.
8. Carriage Costs for Combined Purchases
All purchases made through our Ebay shop at the same time can be combined into one parcel, subject to the weight, dimensions, value, and destination restrictions detailed on our shipping page, to reduce your shipping costs. Ebay cannot calculate combined carriage costs automatically, therefore, once you have made all your purchases, please ignore the Ebay generated ‘Invitation To Pay’ e-mail and select the ‘Request An Invoice’ option instead. We can then send an invoice with the correct carriage included.
If you make payment before receiving our combined invoice, we will combine your order for you and refund any carriage savings to you, however, due to the additional administration costs; you will appreciate we are unable to refund amounts below £1.
If you would like to know the carriage cost of a combined order prior to purchase, please e-mail ebay@beersunlimited.co.uk
9. Packaging
We do not charge for packaging, unless specific additional requirements are made at the time of purchase. We endeavor to professionally package all items to withstand the normal rigors of the delivery service used.
10. Dispatch & Delivery
We only deliver to addresses within England, Scotland, Wales, Northern Ireland & Channel Islands. Unless an item is out of stock, or we have a delivery address query, your purchase will be dispatched as follows;-
Order Received Will Be Dispatched By
Before 10.00am January-August September-December
Monday Tues/Wed Wed/Thurs
Tuesday Wed/Thurs Thurs/Fri
Wednesday Fri/Sat Sat/Mon
Thursday Fri/Sat Sat/Mon
Friday Mon/Tues Tues/Wed
Saturday Mon/Tues Tues/Wed
Sunday Mon/Tues Tues/Wed
In most cases dispatch will be within 2 to 3 working days (working days exclude Saturday, Sunday & Bank Holidays) of cleared funds and proof of posting and/or tracking number obtained. A dispatch confirmation e-mail, including any tracking details if available, with an estimated time of arrival will be sent the same day/next day of dispatch, it is your responsibility to read this e-mail. Unfortunately we cannot accept buyer specified delivery dates. Please see our shipping page for estimated delivery times of each service.
Delivery will be made to the address specified on your eBay account unless otherwise instructed. For purchases where payment has been made by Paypal, deliveries will be to the confirmed Paypal address. For purchases where payment has been made by credit/debit card over the telephone, deliveries will be to the address the card is registered at. Deliveries to alternative addresses, such as business addresses, can be made at Beers Unlimited discretion.
Royal Mail Recorded and Next Day services, together with Fedex services and Parcelforce Express 48 services will require a signature at delivery. By making a purchase you are authorising us to accept a signature from another person on your behalf if a signature is needed for an item and you are not present at the time of delivery. For some items that do not require a signature at delivery you may be able to give instructions explaining where you would like the item to be left if no one is present at the time of delivery, such as with a neighbour, this will be at the carrier’s discretion. If no one is present at the time of delivery (and in the case of Royal Mail’s standard services, the package is too big for your letterbox) the carrier will put a card through your letter box explaining how to contact them regarding re-delivery or collection; however, as we have no control over the carrier this can not be relied upon or guaranteed, it is therefore, important to read the dispatch confirmation e-mail we will have sent and make a note of the estimated delivery date and relevant instructions contained. If an attempted delivery card is left, the instructions should be followed promptly, as packages that are not re-delivered or remain uncollected for the holding period specified by the carrier (usually 5 working days) will automatically be returned to us. By making a purchase you are responsible for reading our dispatch confirmation e-mail, making note of the estimated delivery date and relevant instructions and ensuring there will be someone at the delivery address to take delivery of your package from the carrier and provide signature if necessary. In the case of a carrier having unsuccessfully attempted to deliver your package, for whatever reason and a calling card left, it is your responsibility to contact the carrier as instructed promptly. Failure to undertake such responsibility will render you liable for the original carriage paid together with any additional costs involved should the carrier return the item to us undelivered. We will require an additional payment to cover the cost of resending your package should you so require, however, part of the initial delivery charge is often subsidised by ourselves but re-delivery will be charged at full cost. Should you decide not to have your package re-delivered and request a refund for the item(s) purchased, we will refund the cost of the goods only and levy a 10% restocking charge to cover the original packaging together with the subsequent administration costs incurred in making a refund and returning the item(s) to stock. Please view our Shipping Page also.
11. Insurance.
All items sent are insured against loss or damage in transit.
12. Claims For Loss Or Damage In Transit & Missing Items
Making a purchase indicates acceptance of our claims procedure.
Before making a claim for loss in transit, please refer to your dispatch confirmation e-mail and our Shipping Page. We can only enter a claim for loss with the relevant carrier after the following time has elapsed; 10 days from date of dispatch for Royal Mail Next Day, Parcelforce Express 48 and Fedex services, and 30 days from date of dispatch for Royal Mail 1st Class, 2nd Class and Standard Parcel services. The carrier may wish to carry out an investigation before agreeing to provide compensation for loss. We are therefore unable to resend your order or issue a refund until the carrier has concluded their investigation and authorised us to do so, usually within 3 to 4 weeks of the claim being made.
If your parcel appears to be badly damaged, you should not sign for it (an indication the parcel was delivered in good order) instead refuse it, and it will be returned to us. Ownership and risk of damage or loss of an item will pass to you once we have delivered the item either directly to you, or indirectly by leaving it in a safe place or with a neighbor. If, therefore, you accept a parcel, either directly or indirectly, and on further inspection discover an item is damaged, you must contact us within a reasonable time period - usually 24 hours after taking delivery. Please retain the damaged item and the packaging as the carrier may wish to carry out an investigation or require photographic evidence before agreeing to provide compensation for damage. We are therefore unable to resend your order or issue a refund until the carrier has concluded their investigation and authorised us to do so, usually within 3 to 4 weeks of the claim being made.
In the case of a missing item, all parcels are weighed before dispatch to ensure the order has been correctly packaged. If you believe there may be an item missing from your order, please contact Customer Services within 2 working days of delivery and they will investigate.
13. Payment & Acceptance
If you require quick dispatch we would recommend payment by Paypal either immediately on purchase or on receipt of our combined invoice. We also accept cheques and postal orders made payable to Beers Unlimited, and payment over the telephone using credit or debit cards, please see our contact details for address and/or telephone number. Payment by cheque will require seven working days for the cheque to clear before dispatch of your order.
Paypal is very reliable and secure, It offers the ability to pay by credit card and bank transfer and offers both buyer and seller protection. Paypal is an excellent payment method as financial details are not shared with anyone else. You can use money from your Paypal balance or through Paypal using an alternative payment method such as a credit card, debit card or your bank account. We are then notified by email that we have received a payment from you. If there are insufficient funds in your Paypal account, the balance will be transferred from your linked bank or credit card, an e-cheque, this isn't always clear to some customers. When a payment is made with an e-cheque, the transaction will be held as pending for seven to nine working days, until the electronic transfer has been confirmed as completed by Paypal. It is often difficult to cancel an e-cheque that is already in the system, so if you need the item sooner, you can make payment by telephone using your credit/debit card and we can dispatch immediately, and we will refund the original payment when the e-cheque clears. Customer Services will be happy to help if you are unsure.
If you make a Paypal payment from an unverified Paypal account or a Paypal account with an unconfirmed address or both, we may require an additional carriage payment to cover the use of a recorded carriage service instead of a standard carriage service in order to comply with Paypal’s buyer protection policy.
Collected orders require payment on collection. Own van deliveries require payment on delivery or payment by telephone using a debit/credit card prior to delivery.
14. Returns
Before returning any items to us, please contact Customer Services. In the case of an order cancellation, contact should be by email, as order cancellation cannot be accepted by telephone.
If you decide you have placed an order in error, in accordance with UK distance selling regulations, you have a period of 7 working days after the date of delivery within which you can cancel the contract. If the item(s) have not been dispatched we will cancel the order and we will refund payment in full. If the item(s) have been dispatched to you and we are unable to stop the delivery, you can refuse to sign for the delivery so that the item(s) are returned to us and we will refund your payment less our dispatch postage costs, we will also charge a 10% restocking fee. Delivered item(s) must be returned at your own expense, unused in their original unopened re-saleable packaging. As the liability for loss or damage of the items passed to you on delivery, we recommend you ensure suitable ‘in transit’ insurance and, as confirmation of posting is no guarantee of delivery, the carrier service used for return should be a "signed for" service. Seven working days from the date of delivery is a reasonable time in which to return unwanted items to us, therefore, you should use an appropriate delivery method to ensure the products reach us within this time period. If the item(s) are unused in their original unopened re-saleable packaging we will refund your payment less our dispatch postage costs, we will also charge a 10% restocking fee. If the products returned have been used or the product packaging has been opened and/or are not in the original condition we will be unable to accept the return or issue a refund and you will be responsible for the full cost of returning the items to you, including any charges incurred by us when you returned the goods. If payment for such a return delivery is not received within 14 days, we will assume the goods are no longer required and we will dispose of them.
We do not accept returns for item(s) that have been used unless they are faulty. If this is the case, please contact Customer Services with the nature of the fault. We may require additional photographic evidence or the return of the item to complete an investigation to confirm the fault. If the fault is proved we will either; issue a refund, replace the item or return it to the manufacturer for repair and subsequent return to you. In addition we will also refund your return postage costs up to the amount charged by us originally to send it to you. If the fault is not proved we will be unable to replace the item(s) or issue a refund and you will be responsible for the full cost of returning the items to you, including any charges incurred by us when you returned the goods. If payment for such a return delivery is not received within 14 days, we will assume the goods are no longer required and we will dispose of them.
In the unlikely event you discover you have been sent the wrong item(s) please contact Customers Services within 24 hours of receipt of your order and they will investigate further. If we are at fault you will be sent the cost of the return postage and on receipt of the returned item(s) we will send the correct item(s) or issue a refund. For heavier items we may use our own carrier to collect from you.
15. Refund Policy
If you are entitled to a refund, we will issue your refund to you using the same method as the original payment, in the case of credit/debit cards this will be to the same account. This is in accordance with UK anti-fraud and money laundering regulations.
16. Customer Services
If you have any queries, please contact us using the following methods;-
‘Ask Seller A Question’ or ‘Contact Member’ facilities on Ebay.
Telephone on 01702 345474 between 10.00am and 5.00pm Monday to Saturday, excluding Wednesday (answer phone outside these hours).
E-mail ebay@beersunlimited.co.uk
Write to;-
Beers Unlimited
500 London Road
Westcliff on Sea
Essex SS0 9LD
Visit;-
Beers Unlimited
500 London Road
Westcliff On Sea
Essex SS0 9LD
Find our map location at www.bing.com
Copyright Beers Unlimited 01.04.2011
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