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How much does delivery cost?

Delivery to the UK is free.

Where do you deliver to?


Delivery can be to any location within the UK.
Unfortunately we cannot deliver to PO boxes or overseas addresses including Channel Islands and Republic of Ireland.

Are there any UK addresses where delivery might take longer?


Yes, there are certain areas, such as Scottish Highlands & Islands, offshore locations and Northern Ireland where delivery may take up to 14 days. 

Do you deliver to BFPO addresses (British Forces Postal Office)?


Yes, we offer a delivery service to all BFPO addresses. For weight limitations and mail prohibitions please visit the BFPO website.

How will my order be delivered?


Deliveries are usually made by Royal Mail. In the event that the order exceeds a retail value of £75 the order will be shipped using Parcel Force next day delivery, a signed for service.

When will my order be delivered?


Delivery usually takes up to 3-5 working days after payment has cleared. If on the rare occasion your order does not arrive after 5 working days, please email our customer services team at bbcshopebay@bbc.com. Delivery to certain areas, such as the Scottish Highlands & Islands, offshore locations and Northern Ireland may take up to 14 days. 

Can I track my Order?

If your order is over £75 a tracking reference for this order will be emailed to you from eBay and you will be able to check on the delivery status of your order.

What will happen if I am out when you deliver?

Royal Mail - if the parcel will not fit through the letter box then they will leave a collection card.
Parcel Force - This is a signed for service, so in the event you are unable to accept delivery, the courier will leave a card to advise that delivery has been attempted. To arrange re-delivery please follow the instructions on the card.

What do I do if the product I ordered arrived damaged?


Please immediately email bbcshopebay@bbc.com and explain that your order was damaged. The customer services team will provide you with a freepost address for you to return the item to our warehouse. They will also be happy to provide a free replacement. In the unlikely event that we are unable to provide a replacement your PayPal account will be refunded.

What do I do if the wrong product has been delivered?


If you receive the incorrect item please immediately inform our customer services team at bbcshopebay@bbc.com . They will provide you with a freepost returns address and provide a free replacement of the correct product. In the unlikely event that we are unable to provide a replacement your PayPal account will be refunded.