Products can be returned for any reason and the cost of the item will be refunded, as long as the product is returned in its original condition. Please let us know why you would like to return the item.
If an item is damaged, faulty or incorrectly shipped you will also be refunded the original postage costs and the costs of returning the item to us by Royal Mail Registered Delivery. Please keep proof of posting, and enclose receipts for any postage costs to be refunded.
The product must be received by our returns department at the address shown below and have been sent to us within 30 days of receipt.
BBC Children in Need Returns
PO BOX 25,
Please do not send any other correspondence to this address – should you wish to contact us about any other matter please email firstname.lastname@example.org
We will process refunds as quickly as possible, and within 7 days of receipt.
Unfortunately we cannot provide exchanges, you will need to reorder any new products separately.