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delivery and returns 

Delivery

Find everything you need to know about our delivery and returns...

 

Delivery Options

 

-          Our Standard delivery service is FREE for delivery within 5 working days from the date of dispatch (Mainland UK only. Excludes auction items).

-          Our Premium delivery service is £5.50 for delivery within 3 working days from the date of dispatch (Mainland UK only).

-          Postage to Offshore UK and Northern Ireland is FREE (excluding auction items), and delivery is expected within 7 working days from the date of dispatch.

-          Postage to the Republic of Ireland is FREE (excluding auction items), and delivery is expected within 10 working days from the date of dispatch.

-          Standard postage on Auction Items is £2.99 for delivery within 5 working days from the date of dispatch.

  

Unfortunately we are unable to deliver to PO BOX or BFPO addresses

 

Order Dispatch Times

 

Your order will be processed as soon as your payment has cleared. Your order will be dispatched within 2 working days of receiving payment. As soon as your order has been dispatched, you will receive an email to let you know. If you find that you haven’t received this email, check your Junk folder.

 

Your order will be delivered between 8am and 8pm, Monday to Saturday.  We are unfortunately unable to specify the time at which the goods will be delivered to you.

 

Parcels delivered to the United Kingdom and the Republic of Ireland are sent via our courier. They will make at least two attempts to deliver (A card should be left to state attempted delivery with you), if the delivery cannot be made the parcel will be returned back to our warehouse and will not be left at your local depot for collection. If you are not available to receive your parcel after the first attempt, you can contact the courier via the details on the card that they leave to arrange a suitable time for delivery. It is therefore very important that you provide a shipping address where you will be able to take receipt of the parcel or have somebody take receipt of the parcel for you. We have no problem delivering to work addresses.  

 

If you cannot find what you are looking for, please contact us directly:

Send us a message via the eBay Ask seller a question
Call us on freephone: 0800 952 0307

We aim to answer all questions within 24 hours  

Returns

Our Returns Policy

 

We hope you like and enjoy your purchase, but if you have decided for any reason that you’d like to return it, then the product can be returned to the address below. Please return the same, unworn product to us within 21 days of delivery and we will refund the cost of the goods. Please note that in this situation then the returns postage cost would not be included in the refund.

 

 

Please post the goods, in the original packaging to:
eBay Returns
BPL House
880 Harrogate Road
Apperley Bridge
Bradford, West Yorkshire
BD10 0NW.

 


In the rare occurrence that you have received an item that is faulty, contact us via one of the above methods and we will include the cost of returns postage in the refunded amount, where the item is found to be faulty upon receipt and inspection.

 

Your statutory rights remain unaffected.

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