|Q:NEW LISTINGS FOR CUSTOM MADE COVERS|
|A:Template can be obtained from www dot bacsew dot co dot uk/Documents/Doc1.pdf for any custom made covers required for listing or email me on firstname.lastname@example.org to send you details for requirements for making new custom made covers if any problems you can also ring 01253 681328|
|Q:last xmas post 2017|
|Q:Q: I don't want to create a PayPal account. Do I have to pay you with PayPal?|
|A:You can pay using your credit card without creating a PayPal account.
Just enter via the eBay 'Pay Now' button and you'll be directed to a page where you can enter your credit card information.|
|Q:Q: How do I pay you if I don't have a PayPal account?|
|A:You can still pay me without having a PayPal account.
If you don't have a PayPal account, you'll be automatically redirected to a secure page in eBay checkout where you can enter your credit card information. When you're done, you'll have the option of saving your credit card details with PayPal by creating a PayPal account.|
|Q:ITEM LISTING FOR NEW PRODUCTS|
|A:TEMPLATES ARE SOMETIMES NEEDED FOR NEW LISTINGS , HANDLE PLACEMENT ,AND SHAPE DETAILS CAN BE FOUND FOR CONTACTING ME - there is a hidden link on any decription of products listed -Business seller information
Contact details -click on link and a drop down details will appear OR SEE SHOP HOME- SHOP PAGES-New listings and info for templates|
|Q:Direct Bank Transfer BACS Payments|
|A:IF REQUESTED Invoice will be sent when item is purchased which will have all relevant Bank details to make Bank transfer
European bank transfers will only be paid in EUROs and shared bank charges|
|Q:Q: I forgot my PayPal password so how can I pay you?|
|A:When you proceed through eBay checkout, you'll be prompted to login to your PayPal account.
If your login attempts are unsuccessful you'll be automatically redirected to a secure page where you can enter your credit card information. After you've completed that process, you'll be able to recover your PayPal password by using the online password rec|
|Q:DISPATCH and TRACKING INFO|
|A:Royal Air mail does not have tracking just proof of posting
Recorded delivery royal mail and International recorded signed for all have tracking numbers
Couriers will all have tracking numbers
ALL RELEVANT INFO WILL BE SENT TO YOUR CONTACT EMAILS ON BOOKING AND DISPATCH|
|Q:What is your return policy?|
|A:Statuary rights are in place 14 days return on goods not received in satisfactory condition as stated in category description ,full refund given if satisfied goods returned in condition sent ,return postage paid by customer receipt sent with proof of postage on returned goods refunded when received back
If error of customer NO postage refunded|
|Q:Do you combine shipping?|
|A:Yes , reduction on postage 0.50 first class post on combined purchases OF SMALL ITEMS under £5.00 ,prices and weight VARIED increase in discount, can be sent standard parcel or HERMES for items not in a hurry for ,bulky items please e mail me if there is any questions items over £50.00 and 2kg weight ask for 50% + postage discount price in UK o|
|Q:When can I expect my order to arrive?|
|A:On Paypal I try to process immediately and post 2-3 days, but if we have to remake with popular demand we try send within 5 days of order,and receiving of postal order and two days after clearance of cheque (due to some peoples charge- back of cheques for bank clearance reason, unpaid UPI policy may have to be put in place if unpaid after 7 days|
|Q:How much is the Shipping and Handling Charge?|
|A:Postage price plus packaging charge Usually £1.50 - packaging , includes 2 packing bags,tapes ,labels and health and safety labels.
Insurance is included in post and packing please note as manufacturers extra insurance has to be taken ,as we only receive manufactured cost of item in refund from royal mail not the whole price and Reposting item|
|Q:Do you ship internationally?|
|A:Yes to most places price varies on location please e mail me for details of extra international signed for or air sure charges most postal prices usually stated on listing return to base paid by customer, for any return.
INTERNATIONAL BACS TRANSFER INVOICE FOR PAYMENT AVAILABLE PAY IN EURO NOT £ AND SHARED CHARGES|
|Q:Colours and Sizing and if sold differently|
|A:Please e mail me for details of any colour OR LEATHER GRAIN besides the one stated in picture as we constantly manufacture from different leather skins and shades and may be able to accommodate, that is the same for sizing and one off items if they are not listed|